topic Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing in Get Support

Account says it's suspended due to payment but when I sign into my account I have $0 owing

helpmepleasehel — Wed, 05 Jan 2022 14:22:57 GMT

Hi there my account says it's suspended due to payment but when I sign into my account I have $0 owing and $18 funds avaiable. I am set up for automatic payments as well.

Please help

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

GR — Wed, 02 Oct 2019 16:31:52 GMT

@helpmepleasehel was your renewal last night? And also does your phone work right now?

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

helpmepleasehel — Wed, 02 Oct 2019 16:35:17 GMT

I just signed up yesterday at 1pm and my imessage is not working. But I'm recieving test and calls.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

totalUser — Wed, 02 Oct 2019 16:37:11 GMT

What plan are you on?

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

GR — Wed, 02 Oct 2019 16:38:31 GMT

@helpmepleasehel if your text and calls are working I wouldn't worry too much about the suspended message! Your I message could be a problem in your settings, did you try to send or receive an I message on WiFi just to see if it works that way?

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

helpmepleasehel — Wed, 02 Oct 2019 16:44:02 GMT

I can not send test messages, I tried the SIM card in another phone and it is doing the same thing. Is there no one to talk to to reset the account. i can only recieve texts. I have tried everything.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

GR — Wed, 02 Oct 2019 16:47:19 GMT

You can try the lost / stolen trick! Log in to your self serve account and click on the lost/stolen box, log out and wait 10 minutes and then log back in and click on the found button and restart your phone and try it. If that doesn't work send the moderators a messagefor help by clicking here

https://publicmobile.ca.ada.support/chat/

Keep in mind it could take up to 48 hours to hear back from the moderators but they'll get it fixed! Good luck

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

helpmepleasehel — Wed, 02 Oct 2019 16:50:00 GMT

Thank you I will try both.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

GinYVR — Wed, 02 Oct 2019 17:06:16 GMT

@helpmepleasehelIf you had signed up yesterday, are you porting a number? Also for iMessage have you turn on your data? Also try log out and then re log in into your iCloud.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

darlicious — Wed, 02 Oct 2019 17:09:20 GMT

@helpmepleasehel Are you able to send Imessage? Which uses mms. You may have to go into your settings and turn on sms for texting.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

helpmepleasehel — Wed, 02 Oct 2019 17:11:28 GMT

It's a new number from Public mobile and I have tried all the rest. I still can not send text messages.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

GinYVR — Wed, 02 Oct 2019 17:16:29 GMT

@helpmepleasehelIf you don't have service (eg voice), your account is suspended but you had only signed up yesterday, you will need to contact the moderators via the ? in the lower right hand corner. Describe your issue to SIMon the bot, once it seems to understand your issue type contact moderator or submit ticket.. A support ticket will be generated for you.

Get that fixed first then figure out your data / iMessage issue. I would recommend you do a wipe and reset of the phone.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

helpmepleasehel — Wed, 02 Oct 2019 17:16:50 GMT

I did that and I still can't send text messages. I can receive them from Android phones but when I send one the person does not receive it.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

geopublic — Wed, 02 Oct 2019 18:14:31 GMT

@helpmepleasehel wrote:
I did that and I still can't send text messages. I can receive them from Android phones but when I send one the person does not receive it.

@helpmepleasehel That sounds like an issue with your iPhone. Maybe try resetting you network settings on your phone.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

AE_Collector — Wed, 02 Oct 2019 19:26:12 GMT

Yet again this is going to be an Apple related problem. You need to check your devices in set up on the phone, something is missing there, maybe your new phone number. Confuses the heck out of me too but that’s Apple stuff for you.

Terry

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

helpmepleasehel — Wed, 02 Oct 2019 19:31:46 GMT

It's not the phone I tried the SIM card in a couple of other phone and the problem presists

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

totalUser — Wed, 02 Oct 2019 19:57:43 GMT

Can you receive and send sms through messager

What plan do you have

Is your data enabled

When you check the sent message info what is the status

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

blessme4k — Wed, 02 Oct 2019 19:56:00 GMT

Give it another 24 hours, if it still shows that then contact one of the moderators.

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

AE_Collector — Wed, 02 Oct 2019 20:33:29 GMT

@helpmepleasehel wrote:
It's not the phone I tried the SIM card in a couple of other phone and the problem presists

But if other phones are Apple, I think you are moving your Apple ID complete with device list and set up when you move the sim.

Terry

Re: Account says it's suspended due to payment but when I sign into my account I have $0 owing

Felicia2_pynn — Thu, 24 Oct 2019 06:09:08 GMT

Thanks I’ll try that hopefully it works