topic Re: Phone not receiving calls in Get Support

Phone not receiving calls

Geon — Wed, 05 Jan 2022 14:22:51 GMT

has anybody had issues with their phone not receiving calls? I have had multiple people tell me that when they call my cell, that the call does not go through, it does not ring and the call is dropped?

Re: Phone not receiving calls

gblackma — Thu, 06 Feb 2020 17:24:39 GMT

@Geon did you port your number? Is this a new set up? When exacity did you activate this account? And can you receive calls from other people?

@Geon wrote:
has anybody had issues with their phone not receiving calls? I have had multiple people tell me that when they call my cell, that the call does not go through, it does not ring and the call is dropped?

Re: Phone not receiving calls

hycm53 — Thu, 06 Feb 2020 17:26:52 GMT

@Geon wrote:
has anybody had issues with their phone not receiving calls? I have had multiple people tell me that when they call my cell, that the call does not go through, it does not ring and the call is dropped?

No, never happened to me.

First try turn off your phone, remove SIM, wait couple minutes, insert SIM, turn on your phone. If the problem is still there, then the lost/stolen trick:

To report your phone stolen. Login to your account. Choose Plans and Add-on tab. Then choose Lost/Stolen Phone tab. Then choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Restart your phone.

Re: Phone not receiving calls

Geon — Thu, 06 Feb 2020 17:27:57 GMT

I set the phone up 3 months ago. no issues at first. it is hit a miss on calls now. the majority being missed or dropped calls. i tried taking the sim card out, but that did not fix the issue

Re: Phone not receiving calls

Geon — Thu, 06 Feb 2020 17:29:55 GMT

i will try the lost/stolen trick next, thanks

Re: Phone not receiving calls

gblackma — Thu, 06 Feb 2020 17:38:36 GMT

@Geon If none of @hycm53 tricks work. Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

@Geon wrote:
i will try the lost/stolen trick next, thanks

Re: Phone not receiving calls

geopublic — Thu, 06 Feb 2020 17:39:43 GMT

@Geon wrote:
i will try the lost/stolen trick next, thanks

@Geon Note that there is a possibility that you will mess up your rewards if you try the lost/stolen trick. Best to contact the PM moderator team describe your issue and ask them to check your account from their end for any problems. They might have to reset you account for it to work properly.

Re: Phone not receiving calls

Staliger — Thu, 06 Feb 2020 17:45:10 GMT

@Geon wrote:
has anybody had issues with their phone not receiving calls? I have had multiple people tell me that when they call my cell, that the call does not go through, it does not ring and the call is dropped?

@Geon What is the area code of your number? If it is new, that can be the reason because not all operators fully support new are codes, like 672.

Re: Phone not receiving calls

Geon — Thu, 06 Feb 2020 18:17:03 GMT

code is 778

Re: Phone not receiving calls

Geon — Thu, 06 Feb 2020 18:18:30 GMT

Dumb question.... how do I contact the PM moderator?

Re: Phone not receiving calls

will13am — Thu, 06 Feb 2020 18:19:10 GMT

@Geon, is your phone connecting to the Public Mobile network successfully? If you can achieve this on your end, dropped incoming calls are an issue at the caller end. Even if you did not successfully connect to the network, calls would be directed to voice mail which is the default if you are not confirmed as connected.

Re: Phone not receiving calls

Jb456 — Thu, 06 Feb 2020 18:19:48 GMT

@Geon wrote:
Dumb question.... how do I contact the PM moderator?

Or by private message at link below. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not receiving calls

popping — Thu, 06 Feb 2020 18:21:32 GMT

@Geon wrote:
i will try the lost/stolen trick next, thanks

Instead of using lost/stolen trick, adding $1 to your account may trigger PM server to provision your account again. If $1 trick does not work, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: Phone not receiving calls

Geon — Thu, 06 Feb 2020 18:24:15 GMT

Thanks

Re: Phone not receiving calls

gblackma — Thu, 06 Feb 2020 18:26:12 GMT

You are welcome @Geon . Glad that we could help you. Have a great weekend.

Re: Phone not receiving calls

pmmobile — Thu, 06 Feb 2020 19:36:11 GMT

@Geon Aside from network issues, is it possible that you have accidently activated call forwarding or DND (do not disturb)? Although unlikely, either could result in calls going directly to voicemail

Re: Phone not receiving calls

CannonFodder — Thu, 06 Feb 2020 19:41:12 GMT

@will13am wrote:
@Geon, is your phone connecting to the Public Mobile network successfully? If you can achieve this on your end, dropped incoming calls are an issue at the caller end. Even if you did not successfully connect to the network, calls would be directed to voice mail which is the default if you are not confirmed as connected.

Now THAT sounds like some good info! 👍

Re: Phone not receiving calls

AresPalace — Fri, 07 Feb 2020 02:05:32 GMT

I have also received this problem.

I believe it is due to the connection between you and the person who is calling you.

If either you or the person calling you has poor reception or both, it sometimes leads to you not receiving the call.

Another reason why is maybe due the tower's connectivity strength such as if its overloaded.

Re: Phone not receiving calls

scorpio17 — Fri, 07 Feb 2020 06:37:32 GMT

Not sure. I had a similar problem with Freedom Mobile. After the second try, usually, calls went through without any connection issue.

PS. Connection level was very good on both sides.

@will13am wrote:
@Geon, is your phone connecting to the Public Mobile network successfully? If you can achieve this on your end, dropped incoming calls are an issue at the caller end. Even if you did not successfully connect to the network, calls would be directed to voice mail which is the default if you are not confirmed as connected.

Re: Phone not receiving calls

Geon — Mon, 10 Feb 2020 18:56:21 GMT

thanks for the feedback. My calls are not even making it to voicemail. The caller does not even get a dial tone, and the call drops.