topic Re: ticket issue in Get Support

ticket issue

suzanpike — Wed, 05 Jan 2022 14:22:30 GMT

did not seem to complete ticket request for porting a number how do i accomplish this?

Re: ticket issue

Jb456 — Thu, 06 Feb 2020 13:16:22 GMT

First check if you were charged on your credit card. If you were try sim in phone and see if anything works.

Second - what provider are you porting from and is it a postpaid account or prepaid?

To contact moderators

Or by private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please answer first two questions first

Re: ticket issue

Triguy — Thu, 06 Feb 2020 13:18:49 GMT

Here is a guide about porting. https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384 Is your Bell phone# still working ? If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.

Re: ticket issue

geopublic — Thu, 06 Feb 2020 15:01:12 GMT

@suzanpike wrote:
did not seem to complete ticket request for porting a number how do i accomplish this?

@suzanpike You need to submit a ticket to PM and provide the correct or missing information. Porting requires your account number, name on the account and the phone number you want to port in.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: ticket issue

computergeek541 — Fri, 07 Feb 2020 04:09:46 GMT

@suzanpike wrote:
did not seem to complete ticket request for porting a number how do i accomplish this?

Have you already used the automatied porting request procedure in your self serve account and it failed and that's why you need to open a ticket? or are you porting from a Koodo prepaid account?