topic Re: Can't get service in Get Support

Can't get service

MrBill — Wed, 05 Jan 2022 14:22:09 GMT

I've registered, selected a phone number, paid initial payment, and signed up for autopay.

However, when I fire up the phone, after the Nokia logo clears, it says phone restricted. I clicked the undo and it asks for a code.

I tried the SIM number, my account number, and the selected phone number, but all say incorrect. The Telus logo appears momentarily when I power it down.

Help, please

Re: Can't get service

Dunkman — Thu, 06 Feb 2020 00:55:25 GMT

@MrBill

It looks like that your phone might be locked. You may need to contact previous carrier to get unlock code. It should be a free service.

BTW, Was as your credit card charged?

Re: Can't get service

gblackma — Thu, 06 Feb 2020 00:57:25 GMT

@MrBill your phone is locked to your last provider . Call them and ask them for the unlock code. They have to provide it for free.

@MrBill wrote:
I've registered, selected a phone number, paid initial payment, and signed up for autopay.
However, when I fire up the phone, after the Nokia logo clears, it says phone restricted. I clicked the undo and it asks for a code.
I tried the SIM number, my account number, and the selected phone number, but all say incorrect. The Telus logo appears momentarily when I power it down.
Help, please

Re: Can't get service

Jb456 — Thu, 06 Feb 2020 00:55:58 GMT

@MrBill wrote:
I've registered, selected a phone number, paid initial payment, and signed up for autopay.
However, when I fire up the phone, after the Nokia logo clears, it says phone restricted. I clicked the undo and it asks for a code.
I tried the SIM number, my account number, and the selected phone number, but all say incorrect. The Telus logo appears momentarily when I power it down.
Help, please

Does it ask for SIM NETWORK UNLOCK CODE??

That means your phone is locked to your old provider that you got phone from and have to contact them for the unlock code.

What exactly is the message say as there is a few different unlock/pin / PUK code??

Re: Can't get service

MrBill — Thu, 06 Feb 2020 00:57:40 GMT

Error restriction code

Re: Can't get service

Jb456 — Thu, 06 Feb 2020 01:00:16 GMT

@MrBill wrote:
Error restriction code

Thats what appears on some Nokias when phone is LOCKED...

Contact the provider you got phone from for unlock code..

Enter Restriction Code" appears on locked phones when the SIM is changed.

A SIM is usually changed to use a new wireless carrier without buying a new phone because you can save money, increase phone value and expand service area.

Re: Can't get service

MrBill — Thu, 06 Feb 2020 01:03:45 GMT

It initially states, Phone restricted with an undo prompt below.

After clicking the undo option, it says, Enter restriction code, and the curso is blinking waiting for input

Re: Can't get service

Jb456 — Thu, 06 Feb 2020 01:05:12 GMT

@MrBill just checked with Nokia live chat..you can get unlock code from them..

Here's the link..

https://www.nokia.com/phones/en_ca/support#contact-us

Do a live chat with them to get code for your phone

Re: Can't get service

gblackma — Thu, 06 Feb 2020 01:09:48 GMT

Thanks for choosing my response as the solution @MrBill . Glad that we could help you . Have a great week .

Re: Can't get service

Jb456 — Thu, 06 Feb 2020 01:10:54 GMT

@gblackma wrote:
Thanks for choosing my response as the solution @MrBill . Glad that we could help you . Have a great week .

@gblackma his issue is not resolved yet 😂😁 joking around with ya! Lol

Re: Can't get service

MrBill — Thu, 06 Feb 2020 01:11:34 GMT

Thx for the help

Re: Can't get service

Jb456 — Thu, 06 Feb 2020 01:16:03 GMT

@MrBill keep us posted after you get the unlock code from Nokia.

Once you're up and running test the following..

Calls outgoing / incoming

Text outgoing / incoming

MMS picture text

Data

If all works then Welcome to Public Mobile 🙂 Enjoy the savings $$$

Re: Can't get service

gblackma — Thu, 06 Feb 2020 01:15:33 GMT

😎 @Jb456, I think one @CannonFodder 😁is enough. And @MrBill has spoken.

@Jb456 wrote:
@gblackma wrote:
Thanks for choosing my response as the solution @MrBill . Glad that we could help you . Have a great week .
@gblackma his issue is not resolved yet 😂😁 joking around with ya! Lol

Re: Can't get service

MrBill — Thu, 06 Feb 2020 01:16:37 GMT

Ooooooh, like your help even better than Gblackmas, jb456. I'll check it out.

Thank you 2

Re: Can't get service

MrBill — Thu, 06 Feb 2020 01:32:25 GMT

Well... seems Nokia changed ownership since my phone came out

Gave me some links to pursue.

I fear I may be putting a lotta coins in the curse jar b4 this is resolved

Re: Can't get service

Jb456 — Thu, 06 Feb 2020 01:34:45 GMT

@MrBill wrote:
Well... seems Nokia changed ownership since my phone came out

Gave me some links to pursue.
I fear I may be putting a lotta coins in the curse jar b4 this is resolved

@MrBill contact the company you got phone from.

Be it Rogers, Videotron, bell, whoever..they have to provide the code for you for free.

Out of curiosity what phone do you have? Because it's also important to check if it has right frequency / bands to work on PM

Re: Can't get service

MrBill — Thu, 06 Feb 2020 01:34:57 GMT

Can't find any tools or settings in here.

Is there a way to configure the current posts to appear first, instead of last?

Re: Can't get service

Jb456 — Thu, 06 Feb 2020 01:36:01 GMT

@MrBill yes. Scroll up and click topic options...then select newest first from drop-down

Re: Can't get service

MrBill — Thu, 06 Feb 2020 01:36:23 GMT

I'll try that if the links Nokia provided can't help, thx

Re: Can't get service

gblackma — Thu, 06 Feb 2020 01:37:18 GMT

@MrBill call your previous provider and ask them for the unlock code. And make the coins pennies🤔 .

@MrBill wrote:
Well... seems Nokia changed ownership since my phone came out

Gave me some links to pursue.
I fear I may be putting a lotta coins in the curse jar b4 this is resolved