topic Re: Added 10$ in Get Support

Added 10$

Mangaan — Wed, 05 Jan 2022 14:21:52 GMT

Hello,

i added 10$ to my account but I still can’t make or receive call

Re: Added 10$

totalUser — Mon, 30 Sep 2019 13:31:49 GMT

Whay are your available funds now, 10?

Did your plan expire? Do you have reactivate button?

If not then 10 is available money you can buy plan or add-on with.

If you are out of minutes you need to buy the add-on 500 for 5 ( great deal)

If you want to renew your 10 plan early you will have to contact moderators.

If you want to switch to 10 plan from 15 You will need to do it from your selfserve.

Re: Added 10$

RobertQc — Mon, 30 Sep 2019 12:32:11 GMT

@Mangaan wrote:
Hello,
i added 10$ to my account but I still can’t make or receive call

You have done the first step, now log into your account and go to add-ons and purchase one that suits you. There is currently a $5 add on that gets you 500 minutes canada-wide!

Re: Added 10$

darlicious — Mon, 30 Sep 2019 12:58:21 GMT

@Mangaan Reboot your phone.

Re: Added 10$

LovesToPM — Mon, 30 Sep 2019 13:11:23 GMT

@Mangaan

As others have pointed out, purchasing Add-Ons is a 2-step process.
- Add funds to your account.
- Use the funds to purchase the Add-On.

Public Mobile is prepaid, there are no surprise charges. PM will not randomly charge your credit card or use up your funds. The only "automatic" charge is your plan renewal every 30 days.

Re: Added 10$

totalUser — Mon, 30 Sep 2019 13:53:03 GMT

Hi @Mangaan

Any progress? Please let us know if you managed to resolved it and how.

Thank you

Re: Added 10$

computergeek541 — Mon, 30 Sep 2019 20:08:11 GMT

@Mangaan wrote:
Hello,
i added 10$ to my account but I still can’t make or receive call

Unles you're on a $10 plan and it was in suspended state, adding $10 to your account balance would not enabled phone calls. Are you on a $10 plan? And if you are, did you click on the reactivate service button?

If you aren't on a $15 plan (or a $10 plan that has been suspended), you'll have to purchase a long distance minute add-on which would actually provide more minutes on top of a $10 or $15 price plan. There are no pay-per-use charges at Public Mobile, so having balance in your account will not enable a feature to work.