topic Re: Refund of incomplete application in Get Support

Refund of incomplete application

Rairajbir17 — Wed, 05 Jan 2022 14:21:47 GMT

Hi Dear,

Today I was at a public mobile kiosk and bought a number but due to some technical issues, public mobile website get hanged in between. Then the kiosk lady advised to get new number again and did the same. But now when I checked my bank account I am charged two times. Is there any way I can get my refund for extra money they have deducted.

Re: Refund of incomplete application

GinYVR — Mon, 30 Sep 2019 02:42:55 GMT

@Rairajbir17You will need to contact the moderators as they have the power to issue refunds.. click on the ? on the lower right hand corner and type in contact moderators.

Re: Refund of incomplete application

will13am — Mon, 30 Sep 2019 02:57:37 GMT

@Rairajbir17 , check your self serve account. If you see a fund credit in the account, I would suggest just keeping it there for the next month's payment. Refunds take a long time to process, much longer than on plan cycle. If the funds are not in the account, the best thing to do is to seek a credit to the account. The moderator team can process that for you. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

Re: Refund of incomplete application

jonfirlotte — Mon, 30 Sep 2019 10:27:11 GMT

I would ask the moderator team about this, it sounds like a glitch.

Re: Refund of incomplete application

Rairajbir17 — Fri, 04 Oct 2019 15:22:53 GMT

I tried to apply for refund but the webpage is asking for sim card number which I don't have. Because the kiosk lady gave us the new sim.

Re: Refund of incomplete application

chukdefatey — Wed, 09 Oct 2019 21:07:48 GMT

@Rairajbir17 wrote:
I tried to apply for refund but the webpage is asking for sim card number which I don't have. Because the kiosk lady gave us the new sim.

What are you talking about? What Refund? How do you apply for a Refund? What Kiosk Lady? I might be a good idea to pay a visit to the Kiosk Lady who gave you the sim because what you are saying makes no sense.

Re: Refund of incomplete application

hairbag1 — Wed, 09 Oct 2019 21:15:50 GMT

@Rairajbir17 wrote:
I tried to apply for refund but the webpage is asking for sim card number which I don't have. Because the kiosk lady gave us the new sim.

Please follow the direction as provided by @will13am . That's the surest method to get your concern adressed by a moderator. The website portal has no method of getting a refund. How much $$ do you think you overpaid ?

Re: Refund of incomplete application

Rairajbir17 — Fri, 18 Oct 2019 06:47:17 GMT

Public mobile charged 44.80 twice.

Is there any customer service number?

Re: Refund of incomplete application

Rairajbir17 — Fri, 18 Oct 2019 06:51:02 GMT

This is the screenshot of bank transactions.

Re: Refund of incomplete application

Rairajbir17 — Fri, 18 Oct 2019 06:56:47 GMT

@chukdefatey I hope you live in Canada and very well familiar with the term kiosk.

If you not familiar with this term, let me know I can explain you.

@Rairajbir17 wrote:

Re: Refund of incomplete application

Rairajbir17 — Fri, 18 Oct 2019 07:00:50 GMT

@chukdefatey I already paid a visit to that kiosk where I bought the sim. And she said she doesn't have any sim number because they already garbage it and she can't do anything for unsuccessful activation. She told me to talk to public mobile.

Re: Refund of incomplete application

GinYVR — Fri, 18 Oct 2019 07:03:09 GMT

@Rairajbir17Public Mobile has no customer service number, you can only contact the moderator via clicking on the ? in the lower right hand corner. They keep the cost low that way.

Re: Refund of incomplete application

cavemantoronto — Fri, 18 Oct 2019 09:19:19 GMT

@Rairajbir17 wrote:
This is the screenshot of bank transactions.

You got charged twice because two Public Mobile accounts got activated. When site hangs during payment, never let a retailer do it again unleess you check if charged. Store person should have known better too.

Re: Refund of incomplete application

Rairajbir17 — Wed, 30 Oct 2019 03:08:37 GMT

Anyone can help me on this one. Public mobile charged me double money again.

Re: Refund of incomplete application

Dunkman — Wed, 30 Oct 2019 03:15:53 GMT

@Rairajbir17

You will need to contact moderator again to fix account. Do you see the extra balance in your available funds? ie. $40

If not, you will need to contact moderator. Click on the question mark on the right lower corner of the website to start ticketing process to get moderator help.

Re: Refund of incomplete application

Rairajbir17 — Wed, 30 Oct 2019 03:21:19 GMT

Mandator is asking for the sim card no, I don't have that.

Re: Refund of incomplete application

Rairajbir17 — Wed, 30 Oct 2019 03:22:39 GMT

I don't even have the account for that sim where I can see the balance.

Re: Refund of incomplete application

Dunkman — Wed, 30 Oct 2019 03:30:15 GMT

@Rairajbir17

We are customers like yourself on this website. We have no access to your account.

After reading the whole thread, it looks like that you signed up for two accounts. One account that you are using and the other account where the kiosk lady got rid of the SIM card because she thought that the SIM card was "bad" or not working. You signed up for autopay for both accounts and that is why you are being charge automatically for this month's payment x 2. Unless you get this fixed, you will be charged every month.

You need to figure out this situation with moderator help. As community members, we can't help you directly.

Re: Refund of incomplete application

Rairajbir17 — Wed, 30 Oct 2019 03:35:16 GMT

That exactly the case.

Mandator is asking for sim no, which I don't have.

Re: Refund of incomplete application

Dunkman — Wed, 30 Oct 2019 03:40:12 GMT

@Rairajbir17

Did you tell the moderator your situation that you don't have the SIM card? What did moderator say to do next?

That's a big mess..... not sure what we (as fellow customers) can do to help. PM and moderators need to figure out a solution....