topic Re: trying to renew in Get Support

trying to renew

cbilbao — Wed, 05 Jan 2022 14:21:36 GMT

I am trying to renew a plan for my number but I annot login to do it. when I try to reset my password I get an error message

help!

Re: trying to renew

Staliger — Wed, 05 Feb 2020 17:47:34 GMT

@cbilbao Please remove your personal information (number and email) from post. If you can't access your account, click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: trying to renew

kselmak — Wed, 05 Feb 2020 17:49:56 GMT

Hi @cbilbao

Please remove your info from the post

Can you try to register for the selfserve

https://selfserve.publicmobile.ca/self-registration/

Are you sure you are using the correct email?

Did you activated online or in store

Re: trying to renew

cbilbao — Wed, 05 Feb 2020 17:50:31 GMT

i have not renewed in about 6 months

is that why I cant login?

Re: trying to renew

kselmak — Wed, 05 Feb 2020 17:52:00 GMT

Sorry your account is gone: ( you have 90 days after going suspected.

You will need to get new sim and create new one

Re: trying to renew

Triguy — Wed, 05 Feb 2020 17:51:22 GMT

Try using a different browser and incognito mode. Clear your cache and cookies then reboot. If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.

Re: trying to renew

cbilbao — Wed, 05 Feb 2020 17:51:39 GMT

ok do I lose my original number?

Re: trying to renew

gblackma — Wed, 05 Feb 2020 17:53:39 GMT

@cbilbao Sorry you need to register for a new account.

Re: trying to renew

kselmak — Wed, 05 Feb 2020 17:54:09 GMT

@cbilbao wrote:
ok do I lose my original number?

That's correct

If nobody took it and off it was public mobile number maybe you could catch it, but I wouldn't hold my breath.

Still worth trying

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: trying to renew

Daps — Wed, 05 Feb 2020 17:54:00 GMT

If your account has been suspended for more than 90 days, your account has been closed and your number is gone. You will need a new sim if you want to sign up for service again.

Re: trying to renew

cbilbao — Wed, 05 Feb 2020 17:54:12 GMT

ok thanks for your time

a new SIM is $10 correct?

Re: trying to renew

Daps — Wed, 05 Feb 2020 17:55:18 GMT

The regular price for the sim is $10. You may find it cheaper on amazon.

Re: trying to renew

Anonymous — Wed, 05 Feb 2020 17:57:42 GMT

@cbilbao wrote:
i have not renewed in about 6 months
is that why I cant login?

You are no longer a customer here. The archives will keep your email address. You will need to get a new SIM and start a whole new account from scratch using a unique email address that is not the same as what you had here.

Unfortunately, you've lost any funds that were in your account, any accumulated loyalty time, your phone number, if you were referred then whoever referred you also lost the $1 for you.

Edit: ninja'd

Re: trying to renew

cbilbao — Wed, 05 Feb 2020 17:58:55 GMT

thanks

I will look into Amazon

Re: trying to renew

kselmak — Wed, 05 Feb 2020 18:03:43 GMT

@cbilbao

When you try to register you will have an option of choosing last 4 digits, just keep switching between your exchange and a random exchange until you get your first 3 digits, then choose the last 4.

Before call your number if it's not on service you can proceed.

Also be ready to have your session expired and sim locked for an hour at the time, it may take long. Use incognito mode for less hickups

You can call Walmart and see if they give free sims, you will have to activate in store if they do and you want to take advantage of it. Then come when they open before they get busy (usually 10am)

Re: trying to renew

CannonFodder — Wed, 05 Feb 2020 20:05:55 GMT

@kselmak wrote:
Sorry your account is gone: ( you have 90 days after going suspected.
You will need to get new sim and create new one

Should we assume you meant, "suspended"? 🤔