topic Payment Issue in Get Support

Payment Issue

Leonie0202 — Wed, 05 Jan 2022 14:21:34 GMT

Hey

I have a really urgent problem! I have vouchers to pay my plans but I can't find any voucher number - not on my receit nor on any other documents. Can anyone help me, please?

Re: Payment Issue

GR — Sun, 29 Sep 2019 15:22:24 GMT

@Leonie0202 on the voucher there should be a 12 digit number. You can put it on your account by logging in to your account or by dialing 611 from the phone you want to apply the voucher to

Re: Payment Issue

darlicious — Sun, 29 Sep 2019 15:22:38 GMT

Where did you buy your voucher? Do you see a 12 digit number.....redemption code?

Re: Payment Issue

Leonie0202 — Sun, 29 Sep 2019 15:36:23 GMT

Thank you but my problem is that I bought it in a Drug Store and never received a voucher. I just have a receive...

Re: Payment Issue

Leonie0202 — Sun, 29 Sep 2019 15:37:24 GMT

Thanks for your answer. I bought it in a Drug Store but I really can't see a code.

Re: Payment Issue

GR — Sun, 29 Sep 2019 15:39:21 GMT

@Leonie0202 if theres no 12 digit code on the receipt go back to the drug store and ask for a voucher

Re: Payment Issue

darlicious — Sun, 29 Sep 2019 15:40:44 GMT

Can print or type out what it looks like changing any numbers to 1s and 2s So as to not give away the code.

Re: Payment Issue

Dunkman — Sun, 29 Sep 2019 15:41:41 GMT

@Leonie0202

Besides a receipt, you should have received a voucher with a 12 digit code which you can input. If you did not receive one, you may need to go back to vendor to get it.

Re: Payment Issue

darlicious — Sun, 29 Sep 2019 15:42:57 GMT

@GR wrote:
@Leonie0202 if theres no 12 digit code on the receipt go back to the drug store and ask for a voucher

Yes you may have only been given the receipt this has happened to others. Although the vouchers I've seen look like receipts.

Re: Payment Issue

Leonie0202 — Sun, 29 Sep 2019 16:26:38 GMT

I guess that's my only option:/

Thank you

Re: Payment Issue

Leonie0202 — Sun, 29 Sep 2019 16:27:57 GMT

Thank you!

I hoped I just couldn't find it but I guess they forgot to give it to me:/

Re: Payment Issue

Leonie0202 — Sun, 29 Sep 2019 16:29:06 GMT

Thank you.

When it already happened to others I hope it won't be a problem!

Re: Payment Issue

darlicious — Sun, 29 Sep 2019 16:34:54 GMT

@Leonie0202 wrote:
Hey
I have a really urgent problem! I have vouchers to pay my plans but I can't find any voucher number - not on my receit nor on any other documents. Can anyone help me, please?
@Leonie0202 Here's what a Canadian tire voucher looks like you have to enter the 12 digit redemption code not the voucher number on Canadian tire issued vouchers. ( This one has already been redeemed.)

Re: Payment Issue

Leonie0202 — Sun, 29 Sep 2019 16:41:39 GMT

Thank you very much:). Now i know what i need to ask for - and no I do not have anything that looks like that:(