topic Re: Not working without wifi in Get Support

Not working without wifi

AyahReslan — Wed, 05 Jan 2022 14:21:29 GMT

I have a Motorola phone. Account is paid up. My phone is only working on wifi at home. I have the data turned on also. Pls help!

Re: Not working without wifi

GinYVR — Sun, 29 Sep 2019 12:07:07 GMT

@AyahReslanMake sure you have your APN setup correctly. https://apn-canada.gishan.net/en/apn/public-mobile

Re: Not working without wifi

GR — Sun, 29 Sep 2019 12:10:37 GMT

@AyahReslan can you check that you still have data left in your plan?

Re: Not working without wifi

AyahReslan — Sun, 29 Sep 2019 12:12:04 GMT

I tried I'm not sure if I'm reading it right. Looks like I do

Re: Not working without wifi

GR — Sun, 29 Sep 2019 12:15:15 GMT

@AyahReslan log in and on the first page towards the bottom of the page it says add ons, if you see your data usage there you have some left! If you don't see it there you have none left

Re: Not working without wifi

AyahReslan — Sun, 29 Sep 2019 12:23:10 GMT

Thanks. Ok it's not there. So is there anything to be done?

Re: Not working without wifi

GR — Sun, 29 Sep 2019 12:28:04 GMT

@AyahReslan you have 3 choices

1. Wait until your renewal to get your data back.

2. Buy a data add on, 30$ for 1gb or 10$ for 200mb.

3. Renew your plan early to start your data again or change to a higher data plan

Re: Not working without wifi

ChuckYeah — Sun, 29 Sep 2019 12:28:36 GMT

You can purchase a.data add-on but they are relatively expensive.

You could upgrade your account to get more data but you'll lose the remaining value of your current plan.

Or you can contact a moderator to renew your current plan early. That process may take up to 48 hours and again you lose the value left in your current plan.

Re: Not working without wifi

ChuckYeah — Sun, 29 Sep 2019 12:31:24 GMT

If you decide to purchase the next plan up select to change immediately, you can always switch back to your current plan next cycle, but in this case choose change at renewal.

Re: Not working without wifi

AyahReslan — Sun, 29 Sep 2019 12:31:40 GMT

Do you know how to see how much I have left until my new cycle

Re: Not working without wifi

AyahReslan — Sun, 29 Sep 2019 12:31:52 GMT

Thank you

Re: Not working without wifi

ChuckYeah — Sun, 29 Sep 2019 12:34:42 GMT

@AyahReslan wrote:
Do you know how to see how much I have left until my new cycle

I think you indicated you do not see a data entry like 500 of 1024 remaining indicating you are out of data. When your plan is changed or renewed, it will show up on your overview page on your my account.

Re: Not working without wifi

GR — Sun, 29 Sep 2019 12:36:11 GMT

@AyahReslan look at the top of your overview page on your account and you'll see the date of your renewal next to your available funds

Re: Not working without wifi

ChuckYeah — Sun, 29 Sep 2019 12:37:42 GMT

@ChuckYeah wrote:
@AyahReslan wrote:
Do you know how to see how much I have left until my new cycle
I think you indicated you do not see a data entry like 500 of 1024 remaining indicating you are out of data. When your plan is changed or renewed, it will show up on your overview page on your my account.

Re: Not working without wifi

srlawren — Sun, 29 Sep 2019 21:11:24 GMT

@ChuckYeah wrote:
If you decide to purchase the next plan up select to change immediately, you can always switch back to your current plan next cycle

@ChuckYeah careful--this is not always true! Plans can be discontinued and grandfathered at any time. If it's no longer available when you go to do the plan change, you're out of luck. You can only choose from actively offered plans at the time you do the change (or schedule the future-dated change).

Re: Not working without wifi

ChuckYeah — Sun, 29 Sep 2019 21:47:58 GMT

Good point @srlawren I should have added that. If the clients account is already in grandfathered status, it can't be rebought either.

@srlawren wrote:
@ChuckYeah wrote:
If you decide to purchase the next plan up select to change immediately, you can always switch back to your current plan next cycle
@ChuckYeah careful--this is not always true! Plans can be discontinued and grandfathered at any time. If it's no longer available when you go to do the plan change, you're out of luck. You can only choose from actively offered plans at the time you do the change (or schedule the future-dated change).