topic Re: sim card in Get Support

sim card

KimS57 — Wed, 05 Jan 2022 14:21:28 GMT

Emergency calls only. What does this mean?

Re: sim card

mimmo — Wed, 05 Feb 2020 17:01:28 GMT

it means you can only call 911

try logging into your account and see the account status
- if active then a sim or phone issue,
- if inactive possible payment failure.
- if can;t login or email not recognised then there are account issues
try doing a manual network search
try sim in another phone

Re: sim card

Staliger — Wed, 05 Feb 2020 17:03:11 GMT

@KimS57 wrote:
Emergency calls only. What does this mean?

@KimS57 Do you have a strong signal? Could you please try restart your phone? Take out and take in sim? Try it in other phone? Make sure your account is active.

Re: sim card

geopublic — Wed, 05 Feb 2020 17:05:03 GMT

@KimS57 wrote:
Emergency calls only. What does this mean?

@KimS57 It means your card hasn't been activated or your account is suspended.

Re: sim card

Tdeguzman — Wed, 05 Feb 2020 17:12:46 GMT

Hello!

It might mean that you do not have service to enable any functions with the exception of dialing 911. Emergency calls only appears when you are not experiencing proper signal.

Re: sim card

KimS57 — Wed, 05 Feb 2020 17:31:52 GMT

Just a newbie here. Can't be susended yet. I'll get it figured out eventually I hope. Thanks.

Re: sim card

KimS57 — Wed, 05 Feb 2020 17:34:09 GMT

Thank you I will. I'll wait till help arrives.

Re: sim card

Anonymous — Wed, 05 Feb 2020 17:35:22 GMT

@KimS57 wrote:
Just a newbie here. Can't be susended yet. I'll get it figured out eventually I hope. Thanks.

Oh good you're still around. We didn't have a lot to go on with your first post. We might be able to help you shed some light on what's happening with some more details. Please do tell your story and chronology of what you've done. No personal info.

Re: sim card

KimS57 — Wed, 05 Feb 2020 17:37:06 GMT

I've tried with removing sim. Everything else is good. I'll wait till help arrives. Thank you.

Re: sim card

KimS57 — Wed, 05 Feb 2020 18:12:17 GMT

Ordered the Public Mobile sim card online and my daughter changed it on my phone. This was last night. It is telling me Emergency calls only.

Re: sim card

Anonymous — Wed, 05 Feb 2020 18:37:26 GMT

@KimS57 wrote:
Ordered the Public Mobile sim card online and my daughter changed it on my phone. This was last night. It is telling me Emergency calls only.

A SIM on its own is meaningless until it is activated with an account. The mere act of purchasing a SIM does not activate it. Did you go through the activation process?

Re: sim card

KimS57 — Wed, 05 Feb 2020 20:08:56 GMT

I opened an account already.

Re: sim card

CannonFodder — Wed, 05 Feb 2020 20:13:26 GMT

@KimS57 wrote:
I opened an account already.

So you did all this stuff?: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

Re: sim card

computergeek541 — Wed, 05 Feb 2020 21:29:31 GMT

@geopublic wrote:
@KimS57 wrote:
Emergency calls only. What does this mean?
@KimS57 It means your card hasn't been activated or your account is suspended.

@KimS57It could also mean that your phone isn't compatible, that there is a temporary network problem, that there is no Public Mobile signal in that location, or that the phone is connected to a different company's network. The only thing that message really means for sure is that you can only make calls to a select few phone numbers, the main one being 9-11.