topic Re: Top up in Get Support

Top up

Dexter1923 — Wed, 05 Jan 2022 14:21:26 GMT

How come it wont let me reactivate my 50$ plan ...says I'm suspended and that there isn't enough money when my plans only 50$ and my account balance is at 52$

Re: Top up

GinYVR — Sun, 29 Sep 2019 06:22:27 GMT

@Dexter1923Here is a few tricks that might get your account working again https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552/highlight/true#M20518

Re: Top up

GinYVR — Sun, 29 Sep 2019 06:31:18 GMT

@Dexter1923Anohter thing you haven't mentioned.. Do you still have service? When is your renewal date? If your renewal date is today and you still have service you can safely ignore the suspension warning.

Re: Top up

geopublic — Sun, 29 Sep 2019 15:01:22 GMT

@Dexter1923 If you plan is currently going through renewal and your phone still works stay away and let it finish the renewal otherwise you will mess up your account. Everything will be back to normal by tomorrow.

Re: Top up

cavemantoronto — Sun, 29 Sep 2019 23:24:36 GMT

@Dexter1923 wrote:
How come it wont let me reactivate my 50$ plan ...says I'm suspended and that there isn't enough money when my plans only 50$ and my account balance is at 52$

If service isn't working, click on reactivate.