topic Re: no service in Get Support

no service

rhondakk — Wed, 05 Jan 2022 14:21:21 GMT

I switched over from Bell Mobility around 7:00 pm last night. It is now 9:00 am the following day and I still have no service

Re: no service

Triguy — Wed, 05 Feb 2020 13:51:53 GMT

Here is a guide about porting.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

Is your Bell phone# still working ? If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.

Re: no service

Jb456 — Wed, 05 Feb 2020 13:53:08 GMT

Does anything work on your phone? Calls text data?

What kind of phone do you have? Have you rebooted phone?

Did you receive a text from Public Mobile??

More details please..

Re: no service

gblackma — Wed, 05 Feb 2020 13:53:45 GMT

@rhondakk did you port your number? And was it a landline? Some land line ports take up to 2 weeks to complete. Can you text/call out. If it's not a land line, what happens when you insert your Bell SIM? Is your phone unlocked?

@rhondakk wrote:
I switched over from Bell Mobility around 7:00 pm last night. It is now 9:00 am the following day and I still have no service

Re: no service

marimacas — Wed, 05 Feb 2020 15:54:35 GMT

Please try to restart your phone, if you were porting your mobile number to PM with an unlocked phone.

Re: no service

geopublic — Wed, 05 Feb 2020 16:15:04 GMT

@rhondakk wrote:
I switched over from Bell Mobility around 7:00 pm last night. It is now 9:00 am the following day and I still have no service

@rhondakk If a restart did not fix the issue then more than likely you account was not provisioned properly and you need to submit a ticket to PM to get you account reset.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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