topic Re: Activation in Get Support

Activation

thapager — Wed, 05 Jan 2022 14:21:14 GMT

Hi,

is there another website that works to activate service? Multiple phones, multiple browsers, clearing cache, clearing history, nothing works. https://activate.publicmobile.ca just hangs on a blank white page and never loads.
thanks

Re: Activation

Jb456 — Wed, 05 Feb 2020 03:27:55 GMT

It's been up and down today (even for me) but i just checked and it's working for me on Chrome mobile as well as laptop.

Is it possible you could try in incongnito mode??

Only other option is trying to french website if you know some french.

Re: Activation

thapager — Wed, 05 Feb 2020 03:28:15 GMT

I got on with the link I enclosured but the next issue is in the red circles area. You click on the tick-box, hit continue and the box unchecks itself and never goes to the next step. Not a good start by any means

Re: Activation

NDesai — Wed, 05 Feb 2020 03:28:35 GMT

@thapager Its shopwing blank page for me too. So it seems to be down atm. Give it a try later.

Re: Activation

thapager — Wed, 05 Feb 2020 03:29:50 GMT

Yes, I filled in all the required fields. I'll just try tomorrow.

Re: Activation

Staliger — Wed, 05 Feb 2020 03:30:42 GMT

@thapager wrote:
Hi,

is there another website that works to activate service? Multiple phones, multiple browsers, clearing cache, clearing history, nothing works. https://activate.publicmobile.ca just hangs on a blank white page and never loads.
thanks

@thapager we can only wait for it to be fixed. Not too much can be done now...

Re: Activation

Jb456 — Wed, 05 Feb 2020 03:32:57 GMT

@thapager wrote:
I got on with the link I enclosured but the next issue is in the red circles area. You click on the tick-box, hit continue and the box unchecks itself and never goes to the next step. Not a good start by any means

I just tried the tick and it works ...

I'd suggest you open a new browser in incognito mode..

The other thing you can try (I see you're on your phone) is to click the 3 dots on right of webrowser and set it to "Desktop site"

Re: Activation

rhbcc — Wed, 05 Feb 2020 03:35:20 GMT

seems like its down too. another option is if youre close to a public mobile kiosk an actual human being can do the acitvation for you.

Re: Activation

CannonFodder — Wed, 05 Feb 2020 04:48:03 GMT

Hmmm, must be certain areas, or the hour that's elapsed since the OP, because I just clicked on the link, using FireFox, NOT in "Private" mode, and it works just fine for me.....

Re: Activation

Hannaposselt — Wed, 05 Feb 2020 05:25:30 GMT

I bought my SIM and also cannot activate. Page wont load. Very frustrating. Please help.

Re: Activation

gblackma — Wed, 05 Feb 2020 11:29:29 GMT

@Hannaposselt try the above solutions, which are clear your browser history, go to incognito/ private mode, disable ad blocking and try again . Welcome to PM .

@Hannaposselt wrote:
I bought my SIM and also cannot activate. Page wont load. Very frustrating. Please help.

Re: Activation

Jb456 — Wed, 05 Feb 2020 21:02:36 GMT

@thapager and @Hannaposselt

Everything good today? We're We' both able to sign up??