topic Re: Issue with the payment in Get Support

Issue with the payment

Urvashirao55 — Wed, 05 Jan 2022 14:21:11 GMT

I previously had 40$ plan which i wanted to change to 25$ but when I tried paying this time first 11$ was cut from my account and then 22$ I want to understand how this thing works

Re: Issue with the payment

Dunkman — Sat, 28 Sep 2019 14:46:58 GMT

@Urvashirao55

Did you change plans immediately or at next renewal date?

Maybe screenshot your payment history (omit your personal information)

Re: Issue with the payment

Urvashirao55 — Sat, 28 Sep 2019 14:54:29 GMT

I took the number 1 month back and yesterday the balance got over so today when I tried to recharge the balance and change the plan to 25$ it charged me only 10$ first then when I tried paying again 20 $ was cut from my card.

Re: Issue with the payment

Dunkman — Sat, 28 Sep 2019 15:01:34 GMT

@Urvashirao55

Sometimes it gets trickier to change plans when plan is expired.

If if you feel comfortable, screenshot your payment history. I have a feeling that you were charged for $40 plan.

Re: Issue with the payment

Urvashirao55 — Sat, 28 Sep 2019 15:16:07 GMT

Transaction

edit by mimmo, removed image showing $5 avaibalble funds as it showed referal code as well

Re: Issue with the payment

mimmo — Sat, 28 Sep 2019 15:14:31 GMT

@Urvashirao55 the amounts you see on your cc are after tax what you see in history is pre tax.

you made two payments 10 and 20 = 30 you pade for a plan (10+15 =25), pm splits thier plans in a crasy way) and you have $5 balance.

all is as it should be i believe

Re: Issue with the payment

Dunkman — Sat, 28 Sep 2019 15:15:50 GMT

@Urvashirao55

Thanks for additional information. You were charged for $25 plan and have extra $5 for next month payment. You were charged $30 plus taxes.

Re: Issue with the payment

Urvashirao55 — Sat, 28 Sep 2019 15:36:48 GMT

So if 5$ is for next month then I have to pay only 20$ for next month?

Re: Issue with the payment

Dunkman — Sat, 28 Sep 2019 15:48:39 GMT

@Urvashirao55 wrote:
So if 5$ is for next month then I have to pay only 20$ for next month?

That is correct

Re: Issue with the payment

Urvashirao55 — Sat, 28 Sep 2019 16:13:27 GMT

Thanks a lot for your help.👍

Re: Issue with the payment

Urvashirao55 — Sat, 28 Sep 2019 16:15:28 GMT

Thanks a lots for your help 👍

Re: Issue with the payment

darlicious — Sun, 29 Sep 2019 09:37:16 GMT

@Urvashirao55 wrote:
Thanks a lots for your help 👍

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