topic Re: New in package invalid sim in Get Support

New in package invalid sim

PHSHOMES — Wed, 05 Jan 2022 14:21:00 GMT

Hello all,

Trying to activate a new sim and I got "invalid sim error" how can I check to see if the sim is already activated?

Thanks

Re: New in package invalid sim

gblackma — Tue, 04 Feb 2020 23:51:49 GMT

@PHSHOMES Was your credit card charged? If you insert your card in an unlocked phone Is PM shown as your provider? If not, wait for 50 minutes, clear your browser history, go to incognito/ private mode , diable adblock and try again. Remember to leave the credit card apt field blank. Enter your apt # in the address field ie xxx- street address.

If your card was charged, or you get the invalid SIM message again, then contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket )

@PHSHOMES wrote:
Hello all,
Trying to activate a new sim and I got "invalid sim error" how can I check to see if the sim is already activated?

Thanks

Re: New in package invalid sim

Anonymous — Tue, 04 Feb 2020 23:47:42 GMT

@PHSHOMES wrote:
Hello all,
Trying to activate a new sim and I got "invalid sim error" how can I check to see if the sim is already activated?

Thanks

Was that a one and only one attempt? Or did you make more attempts? Give it about an hour and try again. Use incognito/privacy mode or an open unfettered browser too maybe.

Re: New in package invalid sim

totalUser — Wed, 05 Feb 2020 00:03:38 GMT

To check if it's activated try using it

It gets locked into session for 50 mins, then you can try again

Use incognito mode for smoother activation

Welcome to public mobile

Re: New in package invalid sim

AE_Collector — Wed, 05 Feb 2020 00:39:02 GMT

Could a locked phone give this error?

AE_Collector

Re: New in package invalid sim

ashleyskye — Wed, 05 Feb 2020 01:06:43 GMT

Maybe take it to a retailer? I purchased my SIM from Walmart and the first one didnt work, so they replaced it.

Re: New in package invalid sim

darlicious — Wed, 05 Feb 2020 01:32:53 GMT

@PHSHOMES Check to see if your credit card was charged. If yes put the SIM card in your phone and see if your services are working. See if you can log into your self serve.

If none of these are working wait out the one hour. Clear your browser. Use incognito/secret mode in Firefox or chrome as they work best and start the process over again.

If you got the invalid sim message on the very first attempt there is a very small chance you have a defective SIM card. If you purchased from public mobile open a service ticket to speak with moderators about a credit/refund. If you bought at a retail location go back and ask for an exchange / refund. Have them test the old sim card/new sim and consider doing your actinpvation in store. If its walmart they may offer you the sim for free if activated in store.

Re: New in package invalid sim

iPhoneUser — Wed, 05 Feb 2020 01:38:17 GMT

@totalUser wrote:
To check if it's activated try using it
It gets locked into session for 50 mins, then you can try again
Use incognito mode for smoother activation
Welcome to public mobile

Right. First step try to use it.

I have used the activation site to confirm if my extra SIM is valid but if my SIM card in use is keyed in I will get an error which confirms, to me, that it is registered. No error = sim not registered yet.

Did you you by chance, type in the wrong SIM card number?

Re: New in package invalid sim

iPhoneUser — Wed, 05 Feb 2020 01:39:52 GMT

@AE_Collector wrote:
Could a locked phone give this error?

AE_Collector

At time of registering a SIM would not matter if Phone was locked. Or did I miss something?

Re: New in package invalid sim

Korth — Wed, 05 Feb 2020 02:43:23 GMT

"Invalid SIM" is displayed by almost all carrier-locked phones when a SIM from a different carrier is installed. Whether the SIM has been activated or not.

Restart your phone, if you haven't already.

Try your PM SIM card in another (unlocked, Telus-locked, or Koodo-locked) phone.

Re: New in package invalid sim

AE_Collector — Wed, 05 Feb 2020 02:49:41 GMT

Thanks @Korth . While I haven't had any locked phone issues I felt that it was a possibility and while the OP did say "during activation" that could easily be at the point of putting the SIM card in the phone during activation.

AE_Collector

Re: New in package invalid sim

iPhoneUser — Wed, 05 Feb 2020 03:04:20 GMT

@Korth wrote:
"Invalid SIM" is displayed by almost all carrier-locked phones when a SIM from a different carrier is installed. Whether the SIM has been activated or not.

Restart your phone, if you haven't already.
Login to your Self-Serve and confirm your SIM has been activated.
Try your PM SIM card in another (unlocked, Telus-locked, or Koodo-locked) phone.

Are we talking invalid sim in the actual phone or while activating online???

Re: New in package invalid sim

Korth — Wed, 05 Feb 2020 04:04:38 GMT

@iPhoneUser wrote:
@Korth wrote:
"Invalid SIM" is displayed by almost all carrier-locked phones ...
Are we talking invalid sim in the actual phone or while activating online???

I meant the actual phone ("Invalid SIM" displayed by the phone itself). Sorry if I misunderstood the question.

Re: New in package invalid sim

iPhoneUser — Wed, 05 Feb 2020 04:37:32 GMT

@Korth wrote:
@iPhoneUser wrote:
@Korth wrote:
"Invalid SIM" is displayed by almost all carrier-locked phones ...
Are we talking invalid sim in the actual phone or while activating online???
I meant the actual phone ("Invalid SIM" displayed by the phone itself). Sorry if I misunderstood the question.

Said:

Hello all,

Trying to activate a new sim and I got "invalid sim error" how can I check to see if the sim is already activated?

I assumed trying to activate online???? No??

Re: New in package invalid sim

allenw — Sat, 08 Feb 2020 09:16:45 GMT

There's no way to check if a Sim Card # has been used or who it belongs to because that information is private. Technically, you can go to a booth in a retail location and ask them to see if they can perform an Activation or Sim Card Swap for you with that Sim Card, it should provide an error message saying that the Sim has been used/is invalid if it's been used before.

Re: New in package invalid sim

cellphoneuser1 — Sat, 08 Feb 2020 09:23:25 GMT

@allenw wrote:
There's no way to check if a Sim Card # has been used or who it belongs to because that information is private. Technically, you can go to a booth in a retail location and ask them to see if they can perform an Activation or Sim Card Swap for you with that Sim Card, it should provide an error message saying that the Sim has been used/is invalid if it's been used before.

Not true. Just try to activate it. If it lets you, it's never been used.

Re: New in package invalid sim

iPhoneUser — Sat, 08 Feb 2020 16:06:24 GMT

@cellphoneuser1 wrote:
@allenw wrote:
There's no way to check if a Sim Card # has been used or who it belongs to because that information is private. Technically, you can go to a booth in a retail location and ask them to see if they can perform an Activation or Sim Card Swap for you with that Sim Card, it should provide an error message saying that the Sim has been used/is invalid if it's been used before.
Not true. Just try to activate it. If it lets you, it's never been used.

Exactly! If you have the physical SIM go to the activation screen, type in the 19 digit number and move to another field. No error it’s ok......error and it has been already activated.

Re: New in package invalid sim

AE_Collector — Sat, 08 Feb 2020 18:12:13 GMT

And doing this without completing this test activation won't mark it as having been used hopefully. SIMs behaviour still seems a bit odd to me!

AE_Collector