topic Re: Payed but no service in Get Support

Payed but no service

dragon88 — Wed, 05 Jan 2022 14:20:29 GMT

I have changed my plan in June 2019. However since then, every month I paid the monthly fee, but my mobile doesn't working. I can not call and can not test msg. I am wondering if I can get my payment back for these 3 months.

Re: Payed but no service

hairbag1 — Thu, 26 Sep 2019 22:28:55 GMT

@dragon88 wrote:
I have changed my plan in June 2019. However since then, every month I paid the monthly fee, but my mobile doesn't working. I can not call and can not test msg. I am wondering if I can get my payment back for these 3 months.

When you log into My Account, is your plan Active or something else.

PS, when you changed plans in June, which plan did you change from and to ?

Re: Payed but no service

RossN — Thu, 26 Sep 2019 22:55:49 GMT

@dragon88 hi why have you waited 3 months ,Click the ? on lower right side of the page to generate a ticket to contact the moderators they may or may not reimburse you good luck!!

Re: Payed but no service

ChuckYeah — Thu, 26 Sep 2019 22:57:34 GMT

You should contact a moderator, if anything can be done about your three months of no service, they will be the only ones who can help.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team
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Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: Payed but no service

ChuckYeah — Thu, 26 Sep 2019 22:59:15 GMT

If you want to try to get your service running, do what @hairbag1 says and let us know what you find out.

Re: Payed but no service

stonechucker — Fri, 27 Sep 2019 00:02:10 GMT

Sounds like you may have changed to a data only plan.

Re: Payed but no service

Dylan3 — Sun, 29 Sep 2019 04:20:11 GMT

I think you switched to a data only plan without texting or calling

Re: Payed but no service

Master2001 — Sun, 29 Sep 2019 15:32:51 GMT

Definitely not, you need to ask Moderator Team right away when you choose wrong plan not 3 month later!

Make sure to program a plan change for your next renewal.