topic Re: US pkg in Get Support

US pkg

Pebblespei — Wed, 05 Jan 2022 14:20:29 GMT

I am having trouble with my US pkg. After the call is answered I lose it in just a minute or so!!

Re: US pkg

gblackma — Tue, 04 Feb 2020 17:00:09 GMT

@Pebblespei try manually selecting the at&T network and restarting your phone. Did you purchase 2 roaming voice add ons? If you did, you have to contact the mods to remove one.

@Pebblespei wrote:
I am having trouble with my US pkg. After the call is answered I lose it in just a minute or so!!

Re: US pkg

srlawren — Tue, 04 Feb 2020 17:05:16 GMT

@gblackma wrote:
@Pebblespei try manually selecting the at&T network and restarting your phone. Did you purchase 2 roaming voice add ons? If you did, you have to contact the mods to remove one.

@Pebblespei this note from @gblackma about having more than 1 active US Roaming Talk add-on active at a time is the most likely cause of this issue. It can happen for example if you purchase both the US Roaming Talk add-on on its own as well as one of the two bundles that includes it (Talk+Text US Roaming, or Talk+Text+250MB data US Roaming).

You can identify this by signing into your self-serve account and going to the Plan and Add-ons tab and checking the My Add-ons section. If you see the US Roaming Talk add-on listed more than once, that's your issue for sure.

One last note: posting this in The Lounge isn't a great idea. This area is for socializing and talk not related to your service or phone. You'd get quicker and more thorough help by having posted this in Plans & Add-ons instead.

Re: US pkg

Jb456 — Tue, 04 Feb 2020 18:19:56 GMT

Oracle's can you transfer thread out of the lounge?

@Luddite @computergeek541 @will13am @mimmo

Re: US pkg

computergeek541 — Tue, 04 Feb 2020 20:45:15 GMT

@Jb456 wrote:
Oracle's can you transfer thread out of the lounge?

@Luddite @computergeek541 @will13am @mimmo

moved

Thanks for letting us know.