topic Re: The Brilliance of Telus in Get Support

The Brilliance of Telus

Lyuh1945 — Wed, 05 Jan 2022 14:20:26 GMT

I say PUBLIC's community programme and referrals are excellent marketing strategies Telus has devised. Very convenient for users and make them feel more appreciated as customers.

Re: The Brilliance of Telus

totalUser — Thu, 26 Sep 2019 20:16:28 GMT

@Lyuh1945 wrote:
I say PUBLIC's community programme and referrals are excellent marketing strategies Telus has devised. Very convenient for users and make them feel more appreciated as customers.

I love it.

Re: The Brilliance of Telus

88cranston — Thu, 26 Sep 2019 20:26:10 GMT

This USA hotspot device used to be similar. https://yourkarma.com/wifi/pricing/

I was going to use with a wifi app but since have ceased crossing the border. They had a prepaid option to buy GB of data that never expired and no regular top ups...but looks like they have changed. There was some kind of credit when you allowed another user to use it at no cost.

Re: The Brilliance of Telus

dickwong — Thu, 26 Sep 2019 21:47:29 GMT

Used to be better until Telus bought Public. Time will tell...

Re: The Brilliance of Telus

Lyuh1945 — Thu, 26 Sep 2019 22:03:51 GMT

Really, it had been better before the acquisition?

I thence assume that the community idea is not a Teleus invention.

Sad....

Re: The Brilliance of Telus

saeliux — Thu, 26 Sep 2019 22:12:00 GMT

I never heard about PM until after it was already telus. I am pretty sure Telus helped spread the word.

Two things can happen after a acquisition: the parent company buys a company to destroy it or to expand their operation.

If you think about it, PM uses telus towers, it still exists and it only improves. So it was a good move.

Re: The Brilliance of Telus

srlawren — Thu, 26 Sep 2019 22:24:10 GMT

@dickwong wrote:
Used to be better until Telus bought Public. Time will tell...

@dickwong plans might have been cheaper then, but it's pretty hard to argue with Telus's nationwide HSPA and LTE networks, vs. the old CDMA network that PM launced with pre-acquisition.

Re: The Brilliance of Telus

totalUser — Thu, 26 Sep 2019 23:10:27 GMT

@Lyuh1945 wrote:
Really, it had been better before the acquisition?
I thence assume that the community idea is not a Teleus invention.

Sad....

Community idea came much after aquisition. Public mobile used to cater to very different audience. Most of people didn't or even couldn't have credit cards. Public even provided finincing. When you would call 611 you would press 1 for credit card and 2 for mobile. Stores were full of people waiting in line to pay by cash, phones were very affordable and people who worked there were great friendly and helpful. Phones and real estate are expensive so the company wasn't making money. Customers loved them. But expending was too expensive too, so you would be very lucky to have it, those who did loved it. I tried all 3 wind, public and mobilucity and would pick any of them over bell or Rogers.

Re: The Brilliance of Telus

jor123 — Fri, 27 Sep 2019 00:26:01 GMT

@srlawren wrote:
@dickwong wrote:
Used to be better until Telus bought Public. Time will tell...
@dickwong plans might have been cheaper then, but it's pretty hard to argue with Telus's nationwide HSPA and LTE networks, vs. the old CDMA network that PM launced with pre-acquisition.

Yeah the old PM CDMA network was only in a few cities wasn't it? Toronto/Montreal?

Re: The Brilliance of Telus

cavemantoronto — Fri, 27 Sep 2019 01:06:16 GMT

@Lyuh1945 wrote:
I say PUBLIC's community programme and referrals are excellent marketing strategies Telus has devised. Very convenient for users and make them feel more appreciated as customers.

That is about possibility of getting very low price. Some of it needs some.worj, but after some time, you can have some nice discounts.

Re: The Brilliance of Telus

Korth — Fri, 27 Sep 2019 05:43:01 GMT

Public Mobile isn't as brilliant as it used to be just a few years ago.

On the downside:

Limited Talk/Text Plans, fixed Plans (no more Build Your Own Plan options), no more 10-day or 90-day Plans, endless parade of knee-jerk promos (catch 'em if you can, and hope the point-of-sale vendors have actually been informed, lol), conspicuous absence of PM Mods (they don't seem to stimulate or even read these forums anymore, except when making announcements or responding to bad public image). Endlessly malfunctioning websites - which is pretty bad when these are so critical for the PM business model. And convoluted consumer-confusing billing. Plus of course all the shameless (and botched) Koodo migration stuff. The public image of Public Mobile looks less like a value brand and more like a Telus department every year.

On the upside:

Rewards, they all add up but AutoPay and Referrals and Loyalty tend to go a long way towards cheap phone bills. Unlimited Talk/Text is always awesome. Long-Distance Add-on minutes (which never expire) are a great deal if your country is on the list. US Roaming Add-ons are also a great deal if you can use them well. Telus (and shared Bell/Sasktel/etc) network is basically number one in Canada by almost every measure. With all the Telus freebies (HD voice, video streaming optimizations, E911, etc) built into it. Public Mobile still has the edge, overall, although competing value brands do seem to be closing the gap and gaining momentum. And while there are faults and problems with many PM vendors there are in fact quite of lot of PM vendors all around Canada, they've gone a long way towards being able to provide something almost equivalent to actual shops/kiosks with actual face-to-face face-to-face customer service. And Simon... I'm still unconvinced that investing in friendly helpful automation instead of investing in friendly helpful staff is at all the smart thing to do in a service industry... But I'll give it a chance.

Re: The Brilliance of Telus

dickwong — Fri, 27 Sep 2019 21:18:33 GMT

@srlawren mind you, in ON I noticed at many locations reception is worse than those of Rogers and Bell. Sometimes Telus even has no signal......

Re: The Brilliance of Telus

totalUser — Fri, 27 Sep 2019 21:34:17 GMT

That's interesting except for Toronto/gta everywhere I went last couple of years bell is always stronger or even present. Decade ago or before it looked very different though

Re: The Brilliance of Telus

stonechucker — Fri, 27 Sep 2019 22:38:29 GMT

@dickwong wrote:
@srlawren mind you, in ON I noticed at many locations reception is worse than those of Rogers and Bell. Sometimes Telus even has no signal......

Bell serves Telus signals in Ontario, as the coast to coast network is fully shared between Telus and Rogers.

you get exactly the same service on a Bell tower, as you would on a Telus tower.

Rogers may have better service in some areas than Bell and Telus, but I haven’t found that for myself (yet).

Re: The Brilliance of Telus

Korth — Sat, 28 Sep 2019 00:29:44 GMT

I keep reading claims about Rogers having generally better coverage than Telus/Bell in rural areas. But I can't find any specific examples to support the claim. Or any zones in the Canada cellphone tower map which appear to have exclusive Rogers coverage on any frequencies. My personal experience is quite the opposite, everyone I've met in my "rural" area agrees that local Rogers coverage sucks, and it was much the same thing when I lived/worked in other "rural" areas. Telus+Bell has all the same coverage and more, plus the combined feature set of two tech leaders, Rogers is simply suboptimal.

My claim is not less anecdotal than any other internet hearsay.

Re: The Brilliance of Telus

Wholecloud — Sun, 29 Sep 2019 03:56:08 GMT

Yes indeed, as long as you are registered successfully first time around. Apparently they are some that for whatever reason did not register successfully and they cannot sign in to contact the moderator for assistance.

Re: The Brilliance of Telus

Wholecloud — Sun, 29 Sep 2019 03:59:13 GMT

PM did what it advertised at a decent price and that's what attracted me to jump ship.

Re: The Brilliance of Telus

saeliux — Mon, 30 Sep 2019 22:28:26 GMT

I have a dual sim. One for bell, another for PM.

At least for data, there was one time where Bell didnt work, but PM worked.

There is also a spot in a building I frequent where PM and Koodo does not work, but bell does.

Not sure how true is that statement about bell and telus towers are shared. Maybe some are but not all.

Re: The Brilliance of Telus

sheytoon — Mon, 07 Oct 2019 13:13:49 GMT

@saeliux @dickwong absolutely 100% of sites for mobile usage outside of Manitoba are shared. There's one set of radios per site, and each radio transmits Bell and Telus network codes. The coverage is identical. Any perceived difference is because of phone capability or slightly different location.

Try swapping your SIMs between slots and see if there's a difference.

https://productioncommunity.publicmobile.ca/t5/Discussions/Network-sharing-explained/m-p/129092#M42079

Re: The Brilliance of Telus

stonechucker — Fri, 04 Oct 2019 19:11:16 GMT

@sheytoon, with the link for the score! Really happy to have a field worker who can speak to the naysayers, and provide accurate information.