topic Re: cant access data when out away from wifi in Get Support

cant access data when out away from wifi

mvitols — Wed, 05 Jan 2022 14:20:16 GMT

I am a new user. I have a plan with 5GB of data. So far, when out shopping, work, etc...My phone won't use cellular data to connect to websites. Only works through wifi. Please help! I have checked my phone settings, and all settings are correct for cellular data use. Thanks.

Re: cant access data when out away from wifi

Jb456 — Thu, 15 Oct 2020 20:33:28 GMT

Sounds like you need to check the APN settings on your phone.

But before that you can try a simple "network reset".

Also what kind of phone do you have?

Here is the APN settings please check yours..

Re: cant access data when out away from wifi

ShawnC13 — Tue, 04 Feb 2020 05:04:04 GMT

@mvitols wrote:
I am a new user. I have a plan with 5GB of data. So far, when out shopping, work, etc...My phone won't use cellular data to connect to websites. Only works through wifi. Please help! I have checked my phone settings, and all settings are correct for cellular data use. Thanks.

So you have verified your APN settings, what type of phone are you using. Some LG's need a network or even a factory reset on them so they work in PM.

Re: cant access data when out away from wifi

CannonFodder — Tue, 04 Feb 2020 05:06:20 GMT

Was JUST gonna say the same, but once again, Speedy Gonzalez 😉 beat us all to it.

That, and we're assuming that when @mvitols says, "I have checked my phone settings, and all settings are correct for cellular data use", he/she hasn't already checked the APN settings......

Re: cant access data when out away from wifi

geopublic — Tue, 04 Feb 2020 05:07:11 GMT

@mvitols You need to provide the make and model of your phone so that we can help you get your data working.

Re: cant access data when out away from wifi

popping — Tue, 04 Feb 2020 05:37:21 GMT

@mvitols

If you have a LG phone, you need to perform network reset after changing provider before your data working again. Enable data on your phone after network reset. Restart your phone with PM SIM card inserted to let PM SIM card to configure your APN automatically.

If network reset failed to get your data working again, you may need to backup your data and do a factory reset. Good luck.

Re: cant access data when out away from wifi

firemonkey — Thu, 15 Oct 2020 19:28:00 GMT

I'm having the same problem. What is the fix???

Re: cant access data when out away from wifi

computergeek541 — Thu, 15 Oct 2020 19:33:48 GMT

@firemonkey wrote:
I'm having the same problem. What is the fix???

Data not working is usually a matter of running out of data or of the APN settings being set incorrect. If you go into your account, does it show that you have data remaning to be used?

Re: cant access data when out away from wifi

Katlatze — Sat, 17 Oct 2020 00:52:30 GMT

I just got a new plan and I was having the same problem, even with APN settings correct and data turned on. Toggling Airplane Mode off for 10 seconds and then back on fixed it for me 😊

Re: cant access data when out away from wifi

nukememobile — Sat, 17 Oct 2020 18:20:31 GMT

That's odd. Normally you should restart with the new sim in and the provisioning should be automatically set up and ready to go. Just make sure that data is not turned off on your device (in android under settings>connections>data usage>mobile data (switch on)