topic Re: Payment not working in Get Support

Payment not working

amandaihunt87 — Wed, 05 Jan 2022 14:20:14 GMT

I have tried making a payment with a payment voucher which said invalid then I tried making a payment with my credit card which said I already had enough funds in my account. Phone service is off and can't figure out how to make a payment when both options wont work.

Re: Payment not working

totalUser — Thu, 26 Sep 2019 15:08:48 GMT

Do you have reactivate button when you log in?

If you do please click on it.

Restart your phone

If that didn't work, report phone stolen, then report the phone found, then restart.

If that doesn't work, add one dollar to your account.

If that doesn't work, please contact moderators

Re: Payment not working

GinYVR — Thu, 26 Sep 2019 15:07:17 GMT

@amandaihunt87Give these steps a try courtesy of @Dunkman https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552/highlight/true#M20518

Re: Payment not working

amandaihunt87 — Thu, 26 Sep 2019 15:11:15 GMT

I do have reactivate button but it doesn't work. There is nothing listed under the amount due but I know I don't have enough funds for my plan to work. I tried adding $5.00 to my account manually with my credit card and received an error message.

Re: Payment not working

geopublic — Thu, 26 Sep 2019 15:26:21 GMT

@amandaihunt87 wrote:
I do have reactivate button but it doesn't work. There is nothing listed under the amount due but I know I don't have enough funds for my plan to work. I tried adding $5.00 to my account manually with my credit card and received an error message.

@amandaihunt87 When was your plan renewal date? Was it yesterday or today? If you have a cc on file do you have AutoPay enabled? Try dialing #611 from your device.Does it report a balance?