topic first time... one month in.. in Get Support

first time... one month in..

llthompson00 — Wed, 05 Jan 2022 14:20:09 GMT

So I'm new to this whole system.

My billing cycle ends tonight the 26th but this morning I received a top up payment of 40 dollars? So will I be charged tomorrow 40 dollars for another month? I'm confused. Can the add on be reversed? any help would be greatly appreciated? or point me in the right direct.

Thank you..

Re: first time... one month in..

Anonymous — Thu, 26 Sep 2019 13:57:10 GMT

@llthompson00 wrote:
So I'm new to this whole system.

My billing cycle ends tonight the 26th but this morning I received a top up payment of 40 dollars? So will I be charged tomorrow 40 dollars for another month? I'm confused. Can the add on be reversed? any help would be greatly appreciated? or point me in the right direct.
Thank you..

What do you mean "received a top up payment"? Do you mean your payment card was charged?

What add-on? The payment?

How sure are you of the renewal day? It says that up top? Do you have anything saying suspended or expired?

My sense says this past night was your renewal.

Edit: maybe @mimmo could move this thread up

Re: first time... one month in..

Jackhyf63 — Fri, 27 Sep 2019 01:36:49 GMT

@llthompson00

Are you not on AutoPay? If you are not on AutoPay, you will have to make payment before end of Sep26. Your plan will renew sometime after midnight.

To see the final amount due, go to rewards page and that will show you the amount due after counting in your rewards and available balance.

Re: first time... one month in..

pamelaH — Fri, 27 Sep 2019 02:47:11 GMT

If you're on auto pay it would charge before the end of your cycle, and then the next day your plan should be renewed as in starting from scratch with your data and any add-ons:)

Re: first time... one month in..

BEER — Fri, 27 Sep 2019 14:29:03 GMT

@pamelaH wrote:
If you're on auto pay it would charge before the end of your cycle, and then the next day your plan should be renewed as in starting from scratch with your data and any add-ons:)

The plan will start "from scratch" BUT the add ons roll over until all used up.

Re: first time... one month in..

Dylan3 — Sun, 29 Sep 2019 03:55:20 GMT

If you bought a add on thats why you were charged 40 dollars for top up

Add ons stay each month until they are used

If you didnt get a add on then you should speak to a moderator about it