topic Re: Old sim active after porting in Get Support

Old sim active after porting

Shenshei — Wed, 05 Jan 2022 14:20:04 GMT

Hey guys! I recently ported my old Fido number to my public mobile sim after clearing the balance on my old account. I got a text message notifying me of successful porting as well. However, old sim is still active and is getting signal bars. It's been around 2 hours since I've ported. Is this normal? Can I take out my old sim now or should I wait till the sim stops getting bars?

Thanks in advance.

Re: Old sim active after porting

GinYVR — Thu, 26 Sep 2019 07:30:05 GMT

@ShensheiDial your old Fido number from another phone. If your Public Mobile phone rings, then you can take out the Fido SIM card. With your old SIM card, you should still get signal bars for emergency services even after deactivation.

Re: Old sim active after porting

Shenshei — Thu, 26 Sep 2019 07:31:12 GMT

That's a great idea! I'll try it in the morning once I get the chance. Thanks 🙂

Re: Old sim active after porting

computergeek541 — Thu, 26 Sep 2019 15:54:06 GMT

@Shenshei

At some carriers, the sim card appears to stay active until the end of your billing service but the servie doesn't work any more after the port. This could be a case that. In some other rather rare situations, the old carrier forgets to close out the account.