topic Re: Account login page in Get Support

Can't log in to my account

Mountainmaxman — Wed, 05 Jan 2022 14:19:55 GMT

Hey guys, any one else getting a blank white screen when trying to access 'my account' ? everything else seems to work ok. I even got my girlfriend to try on her account in the next city and the same thing.

Re: Can't log in to my account

Staliger — Mon, 03 Feb 2020 23:19:48 GMT

@Mountainmaxman wrote:
Hey guys, any one else getting a blank white screen when trying to access 'my account' ? everything else seems to work ok. I even got my girlfriend to try on her account in the next city and the same thing.

@Mountainmaxman So you tried different browsers and devices, right? If same results, click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't log in to my account

Jb456 — Mon, 03 Feb 2020 23:21:52 GMT

Just tried it seems to be down

Re: Can't log in to my account

Jb456 — Mon, 03 Feb 2020 23:22:33 GMT

@Mountainmaxman try again a but later..website seems to be having issues..

Re: Can't log in to my account

chris604 — Mon, 03 Feb 2020 23:22:48 GMT

same thing with me! To make it worse I have to login to add a new credit card so I can pay my **bleep** bill. The current credit card on file was cancelled and my payment never went through. Now Im locked out of my account and my phone is deactivated until I can login again!

FIX THIS PLEASE

Re: Can't log in to my account

will13am — Mon, 03 Feb 2020 23:22:56 GMT

All is fine here in the GTA. I just completed a login successfully a minute ago. On Chrome, windows PC.

Re: Can't log in to my account

ChuckYeah — Mon, 03 Feb 2020 23:23:31 GMT

I just logged in to two of my accounts, @Mountainmaxman , and they both looked fine.

Re: Can't log in to my account

Jb456 — Mon, 03 Feb 2020 23:25:20 GMT

Down here for me in Montreal. On Chrome, Firefox, edge, opera both mobile and laptop.

Re: Can't log in to my account

hairbag1 — Mon, 03 Feb 2020 23:26:56 GMT

@chris604 wrote:
same thing with me! To make it worse I have to login to add a new credit card so I can pay my **bleep** bill. The current credit card on file was cancelled and my payment never went through. Now Im locked out of my account and my phone is deactivated until I can login again!

FIX THIS PLEASE

Head down to your local Shell gas station and get a payment voucher...then dial 611 to add to your account. Other retail providers of the vouchers sometimes don't activate the vouchers for several hours after the sale. Shell seems to do it right away.

Amend your credit card when current upset has cleared.

Re: Can't log in to my account

gblackma — Mon, 03 Feb 2020 23:28:42 GMT

@chris604 try going through 611 to apply payment. https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315

@chris604 wrote:
same thing with me! To make it worse I have to login to add a new credit card so I can pay my **bleep** bill. The current credit card on file was cancelled and my payment never went through. Now Im locked out of my account and my phone is deactivated until I can login again!

FIX THIS PLEASE

Re: Can't log in to my account

DinoFlint — Mon, 03 Feb 2020 23:29:43 GMT

Blank Screen here as well

Re: Can't log in to my account

chris604 — Mon, 03 Feb 2020 23:32:31 GMT

this is all I get

Re: Can't log in to my account

hairbag1 — Mon, 03 Feb 2020 23:34:40 GMT

Try again later this evening. Try a different web browser, clear your cache files and use incognito mode.

Re: Can't log in to my account

Jb456 — Mon, 03 Feb 2020 23:36:34 GMT

Maybe it's infected with coronavirus😂😂

Account login page

Mommaj — Mon, 03 Feb 2020 23:37:32 GMT

Is anyone else having trouble with the account login page? Nothing loads on the screen no matter what device I am on.

Re: Account login page

lokriet — Mon, 03 Feb 2020 23:38:38 GMT

Yep, empty screen for me on all devices

Re: Can't log in to my account

hairbag1 — Mon, 03 Feb 2020 23:56:47 GMT

@Jb456...Not sure which is worse...corona virus or pacifico virus.

Re: Account login page

Jb456 — Mon, 03 Feb 2020 23:39:33 GMT

Yes. Website is down for many, others seem to be able to log in.

Wait till later and try.

Blank Screen on the the 1st day

DinoFlint — Mon, 03 Feb 2020 23:39:41 GMT

Telus / Public Mobile is supposed to be a good networking company

For sure they can manage an accounts site

Re: Account login page

Staliger — Mon, 03 Feb 2020 23:40:18 GMT

@Mommaj wrote:
Is anyone else having trouble with the account login page? Nothing loads on the screen no matter what device I am on.

@Mommaj Same here. Just need to wait until it is fixed.