topic Re: Plan in Get Support

Plan

BugieT — Wed, 05 Jan 2022 14:19:38 GMT

Hello, I'm having troubles with my plan. Last time I checked my add-ons nothing was wrong with my plan, but on February 1st my data hasn't been working. I just want to know what to do and how this could be solved.

Please I just need help.

-David

Re: Plan

Jb456 — Mon, 03 Feb 2020 21:02:48 GMT

In your account under my data and add-ons.

Does it show any data?? If not it means you used up all your data.

Re: Plan

kselmak — Mon, 03 Feb 2020 21:07:18 GMT

What plan are you on?

What is your status when you login?

What is listed in your add-on section?

What is working?

Re: Plan

PAULRANG18 — Mon, 03 Feb 2020 21:22:54 GMT

Quite likely data has run out. If so, a data add on will be needed to get through to the next renewal date. Could also wait for plan data to renew at next plan renewal date or use WiFi when needed.

Re: Plan

Staliger — Mon, 03 Feb 2020 21:42:30 GMT

@BugieT wrote:
Hello, I'm having troubles with my plan. Last time I checked my add-ons nothing was wrong with my plan, but on February 1st my data hasn't been working. I just want to know what to do and how this could be solved.
Please I just need help.
-David

Check your self-service account. Does it have data or it is used up?

Re: Plan

geopublic — Mon, 03 Feb 2020 22:01:39 GMT

@BugieT wrote:
Hello, I'm having troubles with my plan. Last time I checked my add-ons nothing was wrong with my plan, but on February 1st my data hasn't been working. I just want to know what to do and how this could be solved.
Please I just need help.
-David

@BugieT When data stops working it means that you have used the data allotment allowed by your plan. Your options are:

Purchase a data add-on $30 for 1GB (expensive)
Change plans to one with more data. (not a good choice if you have a grandfathered plan that you don't want to lose.)
Renew you existing plan early. To do this you need to submit a ticket to PM and ask.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team

Re: Plan

BugieT — Wed, 05 Feb 2020 13:12:47 GMT

I'm on the 25 dollar prepaid plan with 2gb with auto pay

What does status mean?

My data total

My calling and texting but no data

Re: Plan

Jb456 — Wed, 05 Feb 2020 13:22:04 GMT

@BugieT wrote:
I'm on the 25 dollar prepaid plan with 2gb with auto pay

What does status mean?

My data total

My calling and texting but no data

@BugieT

First the $25 plan is 1gb of data not 2gb..T(unless there was a promo for extra gig or something?) $35 plan is 2gb...

Status means that status of your account.

https://selfserve.publicmobile.ca

Log into your account with that link..does the status say active, expired, suspended??

Also while in there scroll down to My Data and Add-ons....does any data show there... It would be like 300mb of 1024mb for an example.

Re: Plan

gblackma — Wed, 05 Feb 2020 13:23:40 GMT

@BugieT adding to @Jb456 queries, did your data ever work? Did you port your number ? And what type and model phone are you using? Welcome to PM.

Is it possible that the internet coupon was used to double the data?

Re: Plan

computergeek541 — Wed, 05 Feb 2020 21:42:36 GMT

@BugieT wrote:
I'm on the 25 dollar prepaid plan with 2gb with auto pay

What does status mean?

My data total

My calling and texting but no data

I also beleive that there isn't any such plan. Either way, if no data amount is showing up in the Data and Add-ons part of your account, that means that it has all been used up.