topic Re: Trouble with account setup in Get Support

Trouble with account setup

GARB1962 — Wed, 05 Jan 2022 14:19:35 GMT

Went thru the process, said something is wrong, did not activate the account but it did charge my credit card. Now it is saying sim card is invalid when I try to set it up again.

Re: Trouble with account setup

GARB1962 — Mon, 03 Feb 2020 18:21:24 GMT

And cannot make calls with the sim card either.

Re: Trouble with account setup

gblackma — Mon, 03 Feb 2020 18:25:14 GMT

@GARB1962 . Your account was created. Can you log into my account ? Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket ). Welcome to PM.

@GARB1962 wrote:
And cannot make calls with the sim card either.

Re: Trouble with account setup

Staliger — Mon, 03 Feb 2020 18:25:44 GMT

@GARB1962 wrote:
And cannot make calls with the sim card either.

@GARB1962Click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble with account setup

GARB1962 — Mon, 03 Feb 2020 19:05:45 GMT

It doesn't seem to be happy with all of my answers so that when I hit "submit" at the bootom nothing happens so that I can then successfully hit "submit ticket".

Re: Trouble with account setup

gblackma — Mon, 03 Feb 2020 19:08:09 GMT

@GARB1962 Contact them directly using this link. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@GARB1962 wrote:
It doesn't seem to be happy with all of my answers so that when I hit "submit" at the bootom nothing happens so that I can then successfully hit "submit ticket".

Re: Trouble with account setup

GARB1962 — Mon, 03 Feb 2020 19:18:32 GMT

One more thing before I do that....I see I have a message on my phone saying "your 6-digit code to complete your self serve registration is.....XXXXXX. Would this help and I am not sure what to do with that code.

Re: Trouble with account setup

gblackma — Mon, 03 Feb 2020 19:20:05 GMT

@GARB1962 I think that applies to validating your email address for my account .

@GARB1962 wrote:
One more thing before I do that....I see I have a message on my phone saying "your 6-digit code to complete your self serve registration is.....XXXXXX. Would this help and I am not sure what to do with that code.

Re: Trouble with account setup

GARB1962 — Mon, 03 Feb 2020 19:30:38 GMT

I guess from what I read on this website I can expect to miss the cut off for the $5/$10 for 8 months promotion that ends today with the moderator response often taking up to a day or more.

Re: Trouble with account setup

Lowufo — Mon, 03 Feb 2020 19:33:52 GMT

Sounds like your port is stuck or still in progress.The Moderators are awesome and will correct your issue and make sure you get the promo offered. The sooner you start a ticket the sooner they can start helping you.

Re: Trouble with account setup

gblackma — Mon, 03 Feb 2020 19:38:01 GMT

Actually no @GARB1962 since your SIM was technically activated today , you qualify for it. 👍

@GARB1962 wrote:
I guess from what I read on this website I can expect to miss the cut off for the $5/$10 for 8 months promotion that ends today with the moderator response often taking up to a day or more.

Re: Trouble with account setup

LovesToPM — Mon, 03 Feb 2020 19:40:40 GMT

@GARB1962 wrote:
I guess from what I read on this website I can expect to miss the cut off for the $5/$10 for 8 months promotion that ends today with the moderator response often taking up to a day or more.

Moderator response is pretty quick nowadays. Keep an eye on your email or private messages inbox.

No worries about missing the promo. It looks like you already made it today on time.

Re: Trouble with account setup

GARB1962 — Mon, 03 Feb 2020 19:44:05 GMT

Thanks guys. I appreciate your feedback. I guess the only thing I was hoping for was to be able to refer my wife's phone for the referal off of the first phone activation (using the provided code). If I don't get this settled before the end of the day then I won't get the $1/month referal on the first account.

Re: Trouble with account setup

gblackma — Mon, 03 Feb 2020 19:51:26 GMT

You are welcome @GARB1962 go ahead and activate your wifes phone. Then contact the moderators explained what happened and ask the to apply it for you. You have until 11.59pm est today to activate in order to qualify.

@GARB1962 wrote:
Thanks guys. I appreciate your feedback. I guess the only thing I was hoping for was to be able to refer my wife's phone for the referal off of the first phone activation (using the provided code). If I don't get this settled before the end of the day then I won't get the $1/month referal on the first account.

Re: Trouble with account setup

LovesToPM — Mon, 03 Feb 2020 19:54:25 GMT

@gblackma is correct.

@GARB1962 Once your account and phone service has been completely setup, your wife can contact Moderators to let them know that she wanted to use your referral code when she activated.

Re: Trouble with account setup

ddufour — Mon, 03 Feb 2020 20:12:00 GMT

Hello. So I found out that online set up can be comprimised if you don't do a few things first....

I had an expired phone plan with Bell when I decided to start using Public Mobile. So I go to Walmart and get my public mobile sim card...I already had a Samsung Phone with a Bell SimCard.....and I wanted to keep my same number....but before activing my Public Mobile SIM....I reached out to Bell first...I chat message them...it's much quicker...in any case, I had just said I wanted to double check that I can transfer my number and that I had planned on switching to Public Mobile...In order to use a different SIM card in my Samsung...Bell had to email me a code....also, had to do something magically on their end for my number to be transferable....THEN once I had this information...

I followed the Public Mobile instructions for set up....put the Public Mobile SIM in and turned on my phone...entered the "code" that Bell had e-mailed me to be able to use my phone....and voila within the hour my phone was working and sounds clearer than Bell!

I hope this helped...

Re: Trouble with account setup

GARB1962 — Mon, 03 Feb 2020 20:23:39 GMT

OK, thanks. I'll wait for a while to see if the moderators can get back to me in a few hours today to get things fixed. Otherwise I will take your advice and get it done by early evening to make sure I get her's today.