topic Re: Sim card in Get Support

Sim card

Finman — Wed, 05 Jan 2022 14:19:32 GMT

My Motorola phone died so moved my pm Sim to my other phone, a ZTE, but it keeps saying no Sim. It's in the tray properly and the chatr sim that was in there still works.

Re: Sim card

Staliger — Mon, 03 Feb 2020 18:27:33 GMT

@Finman wrote:
My Motorola phone died so moved my pm Sim to my other phone, a ZTE, but it keeps saying no Sim. It's in the tray properly and the chatr sim that was in there still works.

What is the model of ZTE phone? Maybe it is not supported by PM.

Re: Sim card

gblackma — Mon, 03 Feb 2020 18:32:00 GMT

@Finman could your phone be locked to chatr ?

@Finman wrote:
My Motorola phone died so moved my pm Sim to my other phone, a ZTE, but it keeps saying no Sim. It's in the tray properly and the chatr sim that was in there still works.

Re: Sim card

LovesToPM — Mon, 03 Feb 2020 19:11:15 GMT

@Finman wrote:
My Motorola phone died so moved my pm Sim to my other phone, a ZTE, but it keeps saying no Sim. It's in the tray properly and the chatr sim that was in there still works.

If the phone is compatible and unlocked, try using the SIM slot that you know is working. Try switching out the chatr sim.

Re: Sim card

Finman — Mon, 03 Feb 2020 19:24:50 GMT

Thanks for the quick response. I should have clarified. Both are unlocked phones. The ZTE has only one sim slot, which works with the chatr sim. I'll get a new pm Sim and see if it works.

Re: Sim card

gblackma — Mon, 03 Feb 2020 19:30:56 GMT

@Finman try this manually select PM as your network . Set it to flight mode . Restart your phone and take it off flight mode .

@Finman wrote:
Thanks for the quick response. I should have clarified. Both are unlocked phones. The ZTE has only one sim slot, which works with the chatr sim. I'll get a new pm Sim and see if it works.

Re: Sim card

LovesToPM — Mon, 03 Feb 2020 19:35:59 GMT

@Finman wrote:
Thanks for the quick response. I should have clarified. Both are unlocked phones. The ZTE has only one sim slot, which works with the chatr sim. I'll get a new pm Sim and see if it works.

If your phone is older than 2 years and it was purchased from Chatr, it might still be locked to that carrier.

If you have a SIM other than Chatr, Fido & Rogers, you could try it out on your phone to see if it works. If that SIM does not work, contact Chatr to get your phone unlock code at no charge.