topic vouchers in Get Support

vouchers

ninsnows — Wed, 05 Jan 2022 14:19:27 GMT

i bought 3 vouchers and in total it was $50, what i have to pay for my plan. I tried using them but it says error, like they are not valid. And when i go to pay it says : amount due : $7 , but i want to pay 50$!! what do i do???

Re: vouchers

GinYVR — Tue, 24 Sep 2019 23:18:22 GMT

@ninsnowsTry entering them via 611

Re: vouchers

dabr — Tue, 24 Sep 2019 23:22:15 GMT

@ninsnows wrote:
i bought 3 vouchers and in total it was $50, what i have to pay for my plan. I tried using them but it says error, like they are not valid. And when i go to pay it says : amount due : $7 , but i want to pay 50$!! what do i do???

First double check you're entering the PIN information exactly (typos happen). I understand some vouchers cannot be activated straight away and can take upto a day before you'll be allowed to use them.

You can also try dialling 611 and see if you can make the payment that way.

Re: vouchers

Anonymous — Tue, 24 Sep 2019 23:24:22 GMT

@ninsnows wrote:
i bought 3 vouchers and in total it was $50, what i have to pay for my plan. I tried using them but it says error, like they are not valid. And when i go to pay it says : amount due : $7 , but i want to pay 50$!! what do i do???

Sounds like you already have $43 in Available Funds. Maybe just enter one voucher (in 611) and satisfy the $7. Keep the other vouchers for another renewal.

Re: vouchers

ninsnows — Tue, 24 Sep 2019 23:35:41 GMT

thank you! that worked

when will the internet start working?

Re: vouchers

dabr — Tue, 24 Sep 2019 23:39:45 GMT

@ninsnows wrote:
thank you! that worked
when will the internet start working?

If you have data in your plan then make sure data is enabled and your phone has the correct APN settings.

Also do a reboot of your phone.