topic Re: my plan in Get Support

my plan

divit — Wed, 05 Jan 2022 14:19:25 GMT

How come my plan listing does not include unlimited incomeing calls and text with pictures as was advertised.

Re: my plan

hairbag1 — Mon, 03 Feb 2020 16:09:17 GMT

@divit wrote:
How come my plan listing does not include unlimited incomeing calls and text with pictures as was advertised.

What plan did you take and when ?

Re: my plan

divit — Mon, 03 Feb 2020 16:14:32 GMT

I took the 15 dollar one with 5$ off for 8 months,100 minutes Canada-wide talk,Unlimited incoming calls,unlimited international text and picture messing,bonus 250 mb data at 3g speed with auto pay,voicemail & call display.

Re: my plan

kselmak — Mon, 03 Feb 2020 16:18:34 GMT

It does

Where did you get idea it doesn't?

Do you mean it's not working?

Re: my plan

hairbag1 — Mon, 03 Feb 2020 16:18:40 GMT

@divit wrote:
How come my plan listing does not include unlimited incomeing calls and text with pictures as was advertised.

Did you recently (within 24 hours) port your number ?

Make sure data is turned ON on your phone.

Re: my plan

gblackma — Mon, 03 Feb 2020 16:18:48 GMT

What does it show @divit ? Could you post a snapshot without any personal information here? I'm on the same plan. And it shows it. Thanks.

@divit wrote:
I took the 15 dollar one with 5$ off for 8 months,100 minutes Canada-wide talk,Unlimited incoming calls,unlimited international text and picture messing,bonus 250 mb data at 3g speed with auto pay,voicemail & call display.

Re: my plan

LovesToPM — Mon, 03 Feb 2020 16:19:05 GMT

Did you port transfer your number from your old carrier?

If so, perhaps the transfer is not yet complete.

As for MMS, you need to enable mobile data to be able to send/receive MMS.

If needed, you may need to setup APN settings on your phone.

Re: my plan

Staliger — Mon, 03 Feb 2020 16:20:12 GMT

@divit wrote:
How come my plan listing does not include unlimited incomeing calls and text with pictures as was advertised.

@divit What is the situation when you receive a call / message? Is your account active? The plan includes unlimited incoming SMS and calls and 100 outcoming calls.

Re: my plan

kselmak — Mon, 03 Feb 2020 16:51:20 GMT

@divit

For your mms, the data must be turned on (it's not counted towards your v250m but it must be on) and APN settings must be correct.

People have reported that their incoming minuets were counted towards their 100 allowance, it may be s glitch, for that you would need to contact moderators https://publicmobile.ca.ada.support/chat/

Re: my plan

oglat — Mon, 03 Feb 2020 16:22:46 GMT

Can you click on the plan details and take screenshot with personal info removed?

Re: my plan

gblackma — Mon, 03 Feb 2020 16:26:08 GMT

Based upon @divit 's replies so far, the only question being asked is why can't I see my plan details in my account ? Is there something I'm missing? There is no mention of services not working.

Re: my plan

divit — Mon, 03 Feb 2020 16:27:37 GMT

My Plan

This plan includes: -
- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
- 250 MB at 3G speed
- Unlimited International Text

Re: my plan

gblackma — Mon, 03 Feb 2020 16:34:38 GMT

@divit Contact a moderator and explain your situation . Your sim may not have provisioned correctly. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

@divit wrote:
My Plan
This plan includes: -
- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
- 250 MB at 3G speed
- Unlimited International Text

Re: my plan

LovesToPM — Mon, 03 Feb 2020 16:32:24 GMT

@divit wrote:
My Plan
This plan includes: -
- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
- 250 MB at 3G speed
- Unlimited International Text

Your plan description is exactly correct.

Are you saying your incoming calls are being deducted from your 100 minutes of calling time? Try asking a friend to call you. Logon your account. See if your 100 minutes under "My Data and add-ons" are being used.

Re: my plan

hairbag1 — Mon, 03 Feb 2020 16:39:30 GMT

@divit wrote:
My Plan
This plan includes: -
- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
- 250 MB at 3G speed
- Unlimited International Text

@divit...what part of your plan isn't working properly ? Did you recently port your number in ? Make sure data is turned ON on your phone.

Re: my plan

kselmak — Mon, 03 Feb 2020 16:55:13 GMT

If I understand correctly 2 things are problem

Incoming minutes are measured and mms won't send/receive picture

Here is how I think you can fix it or get help

Re: my plan

popping — Mon, 03 Feb 2020 16:58:03 GMT

@divit wrote:
My Plan
This plan includes: -
- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
- 250 MB at 3G speed
- Unlimited International Text

@divit

You have the correct plan.

Is your data working with data enable on your phone?

If yes, you should be able to send and receive picture MMS.

If no, are you using a LG phone,

if using a LG phone, enabke data, do a network reset after changing provider before data working again. Restart your phone to let PM SIM card configure your APN automatically.