topic Re: Phoning out in Get Support

Phoning out

mgoodkey — Wed, 05 Jan 2022 14:19:10 GMT

My call won't connect when I call out.

Re: Phoning out

Anonymous — Mon, 03 Feb 2020 14:59:27 GMT

@mgoodkey wrote:
My call won't connect when I call out.

There are some news reports of outages in some areas.

Or if you're on the $10 or $15 plans maybe you're out of minutes.

Or is your account still active?

Or even maybe you need to add 1 in front of your dialing.

Re: Phoning out

gblackma — Mon, 03 Feb 2020 15:19:44 GMT

@mgoodkey did you port your number? It sounds like the last step in the process. Or your port could be stuck Or your sim may not be set up properly .

If it remains the same, contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket) welcome to PM .

@mgoodkey wrote:
My call won't connect when I call out.

Re: Phoning out

hairbag1 — Mon, 03 Feb 2020 15:26:12 GMT

@mgoodkey wrote:
My call won't connect when I call out.

Are you calling a number in BC ? As suggested by @Anonymous , there's reports of a rock slide on a highway in BC that's affected phone / internet service to some customers in BC. No update on repair times yet.

Re: Phoning out

smiley3 — Mon, 03 Feb 2020 15:26:29 GMT

Are you a new customer? Has it been working fine until recently? Maybe there is a problem with the number you are trying to call?

Re: Phoning out

marimacas — Mon, 03 Feb 2020 16:39:18 GMT

I'm in the Cariboo region. My connection has had some difficulties for 2 days due to phone service outage across BC.

https://vancouverisland.ctvnews.ca/landslide-leads-to-phone-service-disruptions-across-b-c-1.4794222

Re: Phoning out

srlawren — Mon, 03 Feb 2020 17:27:00 GMT

@Anonymous wrote:
@mgoodkey wrote:
My call won't connect when I call out.
There are some news reports of outages in some areas.
Or if you're on the $10 or $15 plans maybe you're out of minutes.
Or is your account still active?
Or even maybe you need to add 1 in front of your dialing.

@mgoodkey if the service outage and the items @Anonymous listed above don't explain your issue, try powering your device off and back on again. Rebooting can resolve a number of "spontaneous" issues like this. It's not a silver bullet, but it's quick and easy to try.

@gblackma wrote:
@mgoodkey did you port your number? It sounds like the last step in the process. Or your port could be stuck Or your sim may not be set up properly .

@gblackma the SIM could be not set up correctly, assuming @mgoodkey is a new customer and calling has yet to work. They didn't mention either way so it's a possibility, but generally very rare these days. However, about porting: porting only affects incoming calling (and texts), but never outgoing calling (or texts). A porting issue cannot explain the reported symptom.

Re: Phoning out

gblackma — Mon, 03 Feb 2020 17:33:59 GMT

Thanks for the information @srlawren . The next question @mgoodkey are you using an iPhone ? Is this for all calls or just the ones using your contacts list?

Re: Phoning out

srlawren — Mon, 03 Feb 2020 18:02:25 GMT

@gblackma wrote:
The next question @mgoodkey are you using an iPhone ? Is this for all calls or just the ones using your contacts list?

@gblackma what makes you ask these two follow-up questions?

Re: Phoning out

gblackma — Mon, 03 Feb 2020 18:10:52 GMT

@srlawren there was a similar problem involving calls made from an iPhone.

@srlawren wrote:
@gblackma wrote:
The next question @mgoodkey are you using an iPhone ? Is this for all calls or just the ones using your contacts list?
@gblackma what makes you ask these two follow-up questions?

Re: Phoning out

srlawren — Mon, 03 Feb 2020 18:12:50 GMT

@gblackma wrote:
@srlawren there was a similar problem involving calls made from an iPhone.

@gblackma interesting, I must have missed that thread. Do you have a link handy? Curious what the resolution was.

Re: Phoning out

gblackma — Mon, 03 Feb 2020 18:51:21 GMT

Sorry @srlawren , I could not find that post. If it reappears. I will notify you about it.

@srlawren wrote:
@gblackma wrote:
@srlawren there was a similar problem involving calls made from an iPhone.
@gblackma interesting, I must have missed that thread. Do you have a link handy? Curious what the resolution was.