topic Re: Sim card question in Get Support

Sim card question

soxsoxs — Wed, 05 Jan 2022 14:18:56 GMT

I have sim card that works fine in one phone. Recently received another phone that is locked. I cannot unlock with code provided by the company that gave me the phone. Is it possible I need a sim card code from public mobile? The code that comes up is "sim network pin blocked. Enter sim network PUK" is there a code that pm can provide that will unlock phone/card?

Re: Sim card question

hairbag1 — Tue, 24 Sep 2019 19:20:50 GMT

@soxsoxs wrote:
I have sim card that works fine in one phone. Recently received another phone that is locked. I cannot unlock with code provided by the company that gave me the phone. Is it possible I need a sim card code from public mobile? The code that comes up is "sim network pin blocked. Enter sim network PUK" is there a code that pm can provide that will unlock phone/card?

You should be able to ask for aand recieve an unlock code from previous cell provider. Alternative is to get an inexpensive unlock code from ebay or such site. Maybe cell repair shops in bigger cities can do it for you too.

Re: Sim card question

iliketotalk — Tue, 24 Sep 2019 19:21:18 GMT

@soxsoxs hi if it is a samsung you can contact them directly for a code otherwise sounds like you need to contact your pevious provider again for another code

Re: Sim card question

ShawnC13 — Tue, 24 Sep 2019 19:22:30 GMT

@soxsoxs wrote:
I have sim card that works fine in one phone. Recently received another phone that is locked. I cannot unlock with code provided by the company that gave me the phone. Is it possible I need a sim card code from public mobile? The code that comes up is "sim network pin blocked. Enter sim network PUK" is there a code that pm can provide that will unlock phone/card?

If it is asking for PUK you will need to submit a trouble ticket through SIMon by clicking on the question mark in the lower right corner. You will still need an unlock code from the previous provider that this phone was locked to unless it was Telus or Koodo.

Re: Sim card question

soxsoxs — Tue, 24 Sep 2019 19:27:01 GMT

Where do I contact samsung? It is galaxy s7

Re: Sim card question

hairbag1 — Tue, 24 Sep 2019 19:30:24 GMT

@soxsoxs wrote:
Where do I contact samsung? It is galaxy s7

Let Google be your friend. Type in Samsung Galaxy customer support...you should see free phone number.

Re: Sim card question

NDesai — Tue, 24 Sep 2019 19:31:21 GMT

@soxsoxs wrote:
Where do I contact samsung? It is galaxy s7

https://z1.liveper.sn/api/account/68661194/route/campaign/151727214/engagement/214050414

Re: Sim card question

Triguy — Tue, 24 Sep 2019 19:39:07 GMT

Samsung is giving unlock codes for free for the S7's:

Start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170
Inform the rep that you would like to unlock you S7 or S7 edge and provide the IMEI & Carrier info
In a few (2+) days, you will get the unlock code via email.

Re: Sim card question

soxsoxs — Tue, 24 Sep 2019 20:26:26 GMT

My question is do I need a code to unlock sim card from pm? The insurance company that provided the phone are saying pm has locked the phone. I am currently using pm sim card in another phone without issue. Could the sim card from pm be causing problems or is the phone locked by some other provider and the phone is the problem?

Re: Sim card question

GinYVR — Tue, 24 Sep 2019 20:27:11 GMT

@soxsoxsPM doesn't sell phones... so they can't lock phones.

Re: Sim card question

RossN — Tue, 24 Sep 2019 20:28:21 GMT

@soxsoxs hi pm does not lock phones, it must be locked to your previous provider

Re: Sim card question

ChuckYeah — Tue, 24 Sep 2019 20:29:23 GMT

PM does not lock phones. If it's a telus/koodo phone it should work. If it's a Rogers/bell etc. and it's locked, they need to unlock it. However, if it's a Samsung phone, they provide phone unlock codes as well.

Re: Sim card question

soxsoxs — Tue, 24 Sep 2019 20:29:49 GMT

Is problem with phone or sim card?

Re: Sim card question

ChuckYeah — Tue, 24 Sep 2019 20:30:58 GMT

If the sim works in another phone, it is the phone.

Re: Sim card question

Luddite — Tue, 24 Sep 2019 21:42:06 GMT

@soxsoxs FYI:

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Sim card question

srlawren — Tue, 24 Sep 2019 23:34:42 GMT

@Luddite great description! bookmarked for future refrence.

Re: Sim card question

soxsoxs — Wed, 25 Sep 2019 12:31:14 GMT

I have been given all the codes and still get the same error message. "sim network pin blocked. enter sim network puk. " I have master code and provider code from samsung. I have entered them together and error message is the same. pm provided 2 other codes labelled as:

pin unblocking key 1: ######## and pin unblocking key 2: ########. tried them together and still same error message. Is the phone the issue or the sim card. I am currently using the sim card in another phone with no issues.

Re: Sim card question

Dunkman — Wed, 25 Sep 2019 13:26:18 GMT

@soxsoxs

@soxsoxs wrote:
I have been given all the codes and still get the same error message. "sim network pin blocked. enter sim network puk. " I have master code and provider code from samsung. I have entered them together and error message is the same. pm provided 2 other codes labelled as:
pin unblocking key 1: ######## and pin unblocking key 2: ########. tried them together and still same error message. Is the phone the issue or the sim card. I am currently using the sim card in another phone with no issues.

It is a phone/hardware set up issue especially if the SIM card works in another phone. Maybe need to contact Samsung again to get another Master code. Tell them the first one didn't work. Try again and hopefully, it will work.