topic Re: Lost access to my account and need invoices in Get Support

Lost access to my account and need invoices

tgtower — Wed, 05 Jan 2022 14:18:45 GMT

I switched providers and lost access to my account. I need my last three invoices in order to file an expense report with my employer and be reimbursed for some of my phone expenses. How do I access my account again if I am no longer a customer?

Re: Lost access to my account and need invoices

hairbag1 — Tue, 24 Sep 2019 14:14:10 GMT

@tgtower wrote:
I switched providers and lost access to my account. I need my last three invoices in order to file an expense report with my employer and be reimbursed for some of my phone expenses. How do I access my account again if I am no longer a customer?

Click the ? on lower right side of the page and pose your request to a moderator. Give them as much account info as you have.Good luck.

Re: Lost access to my account and need invoices

Dunkman — Tue, 24 Sep 2019 14:17:12 GMT

@tgtower

Have you tried to reset your password?

https://selfserve.publicmobile.ca/forgot-password/

Even if you were able to access your account, you will still need moderator help to generate official invoice. As described above, start a ticketing process. It will take several weeks to get an offical invoice.

Include the following information if possible:

First name:

Last name:

Street address:

Suite/Apartment (if applicable):

City:

Province:

Postal Code:

Customer phone number:

Account #

Email address (if possible):

Requested Month / Period:

Amount paid:

Re: Lost access to my account and need invoices

srlawren — Tue, 24 Sep 2019 15:13:45 GMT

@tgtower wrote:
I switched providers and lost access to my account. I need my last three invoices in order to file an expense report with my employer and be reimbursed for some of my phone expenses. How do I access my account again if I am no longer a customer?

@tgtower access to your account would not have helped anyway, as there are no invoices to be found within your self-serve account. You will have to contact the moderator team and make a request for them to be generated and provided to you. It can take up to 30 days.

Re: Lost access to my account and need invoices

dna2016 — Tue, 24 Sep 2019 15:25:21 GMT

@tgtower as @srlawren had mentioned there's no actual formal invoice in the My Account portal, so you'll have to just message a MOD, unless you're ok with the payment screen and all you need are the screenshots of the transactions.

Re: Lost access to my account and need invoices

srlawren — Tue, 24 Sep 2019 15:27:14 GMT

@dna2016 wrote:
@tgtower as @srlawren had mentioned there's no actual formal invoice in the My Account portal, so you'll have to just message a MOD, unless you're ok with the payment screen and all you need are the screenshots of the transactions.

@dna2016 typically accounting likes to see the full amount including taxes, though @tgtower did say partial reimbursement, so it's possible they don't need a proper invoice. However, as he or she no longer has access to their self-serve account to get at the transaction history, this is probably a moot point. 🙂