topic Re: my pin is invalid in Get Support

my pin is invalid

tashy110787 — Wed, 05 Jan 2022 14:18:18 GMT

bought from 7-11 and my pin not working @Moderator

Re: my pin is invalid

LovesToPM — Mon, 23 Sep 2019 17:08:39 GMT

@tashy110787 wrote:
bought from 7-11 and my pin not working @moderator

To submit a ticket to Moderators. Click on the green Question Mark (at bottom right).

Type "submit a ticket" and "contact us" to get started.

What's the issue exactly? Perhaps we can help.

Did you buy a voucher and it's not working?

Re: my pin is invalid

TheGx — Mon, 23 Sep 2019 17:12:36 GMT

Also you should double check your self serve account page or just call 611 again to see if the voucher had been already put into your account the first time you entered the pin, it happened to me once and I thought it didn't get put in and it was actually. I even put it the wrong number from my voucher before thinking it was the pin, then realized I put in the wrong number that wasn't even the pin.

Re: my pin is invalid

geopublic — Mon, 23 Sep 2019 18:20:32 GMT

@tashy110787 try Adding the voucher by dialing 611 from your phone. Make sure you are using the correct PIN number.

Re: my pin is invalid

computergeek541 — Mon, 23 Sep 2019 20:38:26 GMT

@tashy110787 wrote:
bought from 7-11 and my pin not working @moderator

Some of the time, these top up vouchers are not instantly activated in the computer system. It's possible there might be a 1 day delay.