topic Text not working unless I'm connected to wifi in Get Support

Text not working unless I'm connected to wifi

mcclarksarah — Wed, 05 Jan 2022 14:18:11 GMT

I have the $15 plan. I'm able to make phone calls anywhere, but I can only send or recieve text messages if I'm connected to a wifi network. Please help. I have used all of the data on my plan for this month, is that correlated? How? Thanks

Re: Text not working unless I'm connected to wifi

CannonFodder — Sun, 02 Feb 2020 19:05:56 GMT

@mcclarksarah Any chance you're using an iPhone, and the iMessage app, rather than having SMS turned on, and using that?

Re: Text not working unless I'm connected to wifi

Anonymous — Sun, 02 Feb 2020 19:07:52 GMT

@mcclarksarah wrote:
I have the $15 plan. I'm able to make phone calls anywhere, but I can only send or recieve text messages if I'm connected to a wifi network. Please help. I have used all of the data on my plan for this month, is that correlated? How? Thanks

I'm guessing you have an iphone and using iMessage. There's a setting in iMessage to also use SMS.

Edit: and yes if you're data is consumed then iMessage won't work without wifi.

Re: Text not working unless I'm connected to wifi

gblackma — Sun, 02 Feb 2020 19:06:53 GMT

@mcclarksarah do you mean all text messages ? Or mms ones? And did you port your number?

@mcclarksarah wrote:
I have the $15 plan. I'm able to make phone calls anywhere, but I can only send or recieve text messages if I'm connected to a wifi network. Please help. I have used all of the data on my plan for this month, is that correlated? How? Thanks

Re: Text not working unless I'm connected to wifi

pmmobile — Sun, 02 Feb 2020 19:50:40 GMT

@mcclarksarah You should still be able to send MMS (pics) even if you've used up your data. It's likely an iMessage issue, or if you're on Android you could have group chat on, which I believe requires a data/Wifi connection. Also, if you've recenlty ported your number there could be issues as it is completed.