topic Re: Setting up autopay payment issues in Get Support

Setting up autopay payment issues

Pvalerio — Wed, 05 Jan 2022 14:18:09 GMT

For some reason my card isn't being accepted.

"Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information." is the error message I get. I've also tried two cards. When I try to "submit a ticket" to receive admin support so that I can pay, I fill out all of the information on the form but for some reason the "next" and "submit a ticket" buttons remain greyed out so I can't click them. This is a pretty ridiculous process for trying to do something as simple as paying for your service every month.

Re: Setting up autopay payment issues

hairbag1 — Mon, 23 Sep 2019 14:52:01 GMT

@Pvalerio wrote:
For some reason my card isn't being accepted.

"Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information." is the error message I get. I've also tried two cards. When I try to "submit a ticket" to receive admin support so that I can pay, I fill out all of the information on the form but for some reason the "next" and "submit a ticket" buttons remain greyed out so I can't click them. This is a pretty ridiculous process for trying to do something as simple as paying for your service every month.

When inputting your cc info, don't use apt # if you have one. Also the postal code should look like XXXXXX..with no space.

Re: Setting up autopay payment issues

totalUser — Mon, 23 Sep 2019 14:53:12 GMT

Did you use that card before for payment with public?

Re: Setting up autopay payment issues

Pvalerio — Mon, 23 Sep 2019 14:55:10 GMT

No I paid cash the first time because I was in a store providing the service.

Re: Setting up autopay payment issues

Pvalerio — Mon, 23 Sep 2019 14:58:59 GMT

Yeah I did both of those things

Re: Setting up autopay payment issues

hairbag1 — Mon, 23 Sep 2019 15:14:59 GMT

@Pvalerio wrote:
Yeah I did both of those things

What type / brand of cc are you trying to use ?

Re: Setting up autopay payment issues

darlicious — Mon, 23 Sep 2019 15:05:50 GMT

@Pvalerio wrote:
Yeah I did both of those things

It's a bit trickier with a visa debit. Find a copy of your bank statement that you would download as a pdf or a paper bill. Copy the address etc in the same way it's printed. ALL CAPS? A Mix of Letters? Wait an hour at least and don't try too many times in one day it might lock you out.

And of course...clear browser...secret mode etc...

Re: Setting up autopay payment issues

popping — Mon, 23 Sep 2019 15:26:22 GMT

@Pvalerio

There is always learning curve for anything news. You will love the saving after getting through the learning.

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

For the submit s ticket issue, the form must be looking for some info. Try it again.

Re: Setting up autopay payment issues

geopublic — Mon, 23 Sep 2019 20:11:19 GMT

@Pvalerio If it's still not working best to submit a ticket to PM to investigate.

Re: Setting up autopay payment issues

darlicious — Mon, 23 Sep 2019 20:17:48 GMT

@popping wrote:
@Pvalerio
There is always learning curve for anything news. You will love the saving after getting through the learning.

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

For the submit s ticket issue, the form must be looking for some info. Try it again.

And wait an hour between tries to let it reset. Don't try too many times it could flag you as suspicious activity.

Payment not taken

bwbowers — Thu, 26 Sep 2019 13:07:51 GMT

My auto pay has not been taken from credit card for sept.7

it will soon be October 7 ?????

Re: Payment not taken

GinYVR — Thu, 26 Sep 2019 13:09:41 GMT

@bwbowersLog into your selfserve account and check your Payment history. If you have accumulated enough credit on your balance, they will be used first to pay for your 30 day plan.. Maybe you have enough credit to cover your plan?