topic Not receiving SMS text message. in Get Support

Not receiving SMS text message.

alwynsalazar — Tue, 04 Jan 2022 09:49:15 GMT

I just switched to Public Mobile I have an gen 1 iphone Se.

Haven't been able to receive verification codes from any website.

Only imessage works.

I've tried, restarting my phone, switching to a different network back and forth, clearing the cache, removing the Sim card and trying it in my other phone. Still no luck,

Any help appreciated.

Re: Not receiving SMS text message.

Anonymous — Sat, 18 Dec 2021 21:33:48 GMT

@alwynsalazar

do you activate new number or you did Transferring your old number to public mobile,

if so do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

maybe you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

or you can try to do troubleshoot your device,

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Re: Not receiving SMS text message.

esjliv — Sat, 18 Dec 2021 21:33:36 GMT

@alwynsalazar wrote:
I just switched to Public Mobile I have an gen 1 iphone Se.

Haven't been able to receive verification codes from any website.

Only imessage works.

I've tried, restarting my phone, switching to a different network back and forth, clearing the cache, removing the Sim card and trying it in my other phone. Still no luck,

Any help appreciated.

@alwynsalazar - short codes/ verification codes may take a few days to find your number/account when you activate with a provider. So give it some time.

If you have issues with other texts from contacts or otherwise try below....

If you turn your data off occasionally, then it is recommended to turn off iMessage altogether and use regular text messaging instead.

To do this, go to Settings > Messages and toggle iMessage off.

If you prefer to use iMessage, then you can perform the following steps to fix the issue:

Connect to the internet using WiFi or Data.
Go to Settings > Messages and toggle iMessage OFF.
Turn your iPhone off completely, then turn it back on.
Go back into Settings > Messages and toggle iMessage ON.
Make sure “Send as SMS” is also turned ON.

If you activated with a NEW number, set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: Not receiving SMS text message.

Yummy — Sat, 18 Dec 2021 23:05:47 GMT

Did you port your number to PM?
If you did, was it 'real' land line or mobile number?