topic Re: Activation in Get Support

Activation

Kez — Wed, 05 Jan 2022 14:17:57 GMT

Hi all! Newbie ( I think ? ) here. On final page of online sim card Activation when submitting required info an ‘Error’ alert appeared requesting I log in again. Assuming activation of sim card failed I tried submitting info again with the reply: ‘ You’re already activated you can’t activate twice’. I’m currently awaiting the arrival of a new unlocked phone ( so couldn’t have any set up code texted to me on my newly chosen phone number )that i’ll use for my PM service. I also inputted a voucher payment during activation set up. Can anyone throw any light on if i’m activated or not? It’s promising that I got onto / registered successfully for this question/answer forum. Thanks in anticipation of any replies submitted.

Re: Activation

geopublic — Sun, 02 Feb 2020 07:10:25 GMT

@Kez Can you access your selfserve account

https://selfserve.publicmobile.ca

Re: Activation

Jb456 — Sun, 02 Feb 2020 07:12:43 GMT

If you received an error it usually is suggested to put the sim in a phone to see if anything works. Unfortunately you're not able to as you're waiting for your phone to arrive ( unless you have an old phone that you can try it in)

Secondly most signup with a credit card and they're asked to check if they were charged or not through their bank. In this case you used a voucher. Not sure if you're able to check a vouchers balance / or if it been used or not.

Lastly we would also ask for you to check if your self serve account was successfully created. If you were able to log in or not. If you were it would tell you if the account was active. If not try to create the self serve account again. However this is not possible at this time as Public Mobile is currently conducting maintenance.

So. Do you have another phone lying around that you can test your sim card in??

Also what is the new phone you're getting? To ensure it has the proper Public Mobile frequency for use.

Re: Activation

Jb456 — Sun, 02 Feb 2020 07:11:16 GMT

@geopublic wrote:
@Kez Can you access your selfserve account

https://selfserve.publicmobile.ca

Maintenance mode @geopublic

System maintenance - On February 2nd 2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

Re: Activation

Kez — Sun, 02 Feb 2020 07:14:27 GMT

No self serve currently down. Will monitor for when next up then try then

Re: Activation

Jb456 — Sun, 02 Feb 2020 07:15:09 GMT

@Kez wrote:
No self serve currently down. Will monitor for when next up then try then

After 10am EST

System maintenance - On February 2nd 2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

Re: Activation

Kez — Sun, 02 Feb 2020 07:22:03 GMT

Thanks. Will wait for selfserve to be up and running again. It’s an older phone which i’ve checked should work on the PM network band widths. The phone I currently use is locked with my current carrier- Virgin - which I will want to port that number over to PM when I receive my replacement phone.

Re: Activation

Jb456 — Sun, 02 Feb 2020 07:31:00 GMT

@Kez wrote:
Thanks. Will wait for selfserve to be up and running again. It’s an older phone which i’ve checked should work on the PM network band widths. The phone I currently use is locked with my current carrier- Virgin - which I will want to port that number over to PM when I receive my replacement phone.

Well no harm in trying the sim card in it. End of 2017 phones started being sold unlocked and any phone prior to that the provider is required to give you the unlock code for free.( If that is who you got phone from)

I just checked virgin mobile website and it says you could log into your account or contact them to unlock your phone.

Do you want to try logging into your virgin account to see if you can get the unlock code? If phone is locked. As their support only opens at 10am

https://www.virginmobile.ca/en/support/faq.html?q=unlocking-your-phone

Re: Activation

popping — Sun, 02 Feb 2020 07:31:59 GMT

@Kez

You can unlocked your Virgin phone online by login to your Virgin account.

https://www.virginmobile.ca/en/support/faq.html?q=unlocking-your-phone&province=AB&geoResult=AB

You can call Virgin in the morning.

Re: Activation

darlicious — Sun, 02 Feb 2020 07:32:41 GMT

@Kez You need to unlock the virgin phone for it to work.

Re: Activation

Kez — Sun, 02 Feb 2020 07:49:36 GMT

Thanks. Not really wanting to give Virgin the heads up that i’m switching as want my number ported over to PM as smoothly as possible. Also don’t want the potential of any unnecessary winback calls from Virgin.

Re: Activation

Jb456 — Sun, 02 Feb 2020 07:52:31 GMT

@Kez wrote:
Thanks. Not really wanting to give Virgin the heads up that i’m switching as want my number ported over to PM as smoothly as possible. Also don’t want the potential of any unnecessary winback calls from Virgin.

This will not happen just by unlocking your phone.

Maybe you're going to Europe for a trip.

Re: Activation

Kez — Sun, 02 Feb 2020 07:54:47 GMT

If porting my number over to PM is possible without the task of having to unlock my current phone that I don’t intend to use with PM then I think i’ll go that route.

Re: Activation

Jb456 — Sun, 02 Feb 2020 07:56:14 GMT

@Kez wrote:
If porting my number over to PM is possible without the task of having to unlock my current phone that I don’t intend to use with PM then I think i’ll go that route.

Alright. Well you'll have to try self-service after maintenance is over at 10am EST.

Re: Activation

geopublic — Sun, 02 Feb 2020 08:02:28 GMT

@Kez Another option is to do dial 1-855-4PUBLIC enter your PM phone number and follow the prompts.

Re: Activation

Kez — Sun, 02 Feb 2020 08:04:18 GMT

No. No trips planned. Just considering how best to port number over to PM when my new phone arrives

with the least possible fuss from my current carrier.

Re: Activation

Kez — Sun, 02 Feb 2020 08:08:10 GMT

Thank you for that option - will consider doing that.

Re: Activation

darlicious — Sun, 02 Feb 2020 08:14:42 GMT

@Kez The suggestion about a European trip is an excuse when virgin asks why you need it unlocked so they don't give you the hard sell. Or you pick some exotic location....with no roaming agreements or high rates. The they just think you're getting a local SIM for your vacation.

Re: Activation

cellphoneuser1 — Sun, 02 Feb 2020 08:30:27 GMT

@Kez wrote:
Thanks. Not really wanting to give Virgin the heads up that i’m switching as want my number ported over to PM as smoothly as possible. Also don’t want the potential of any unnecessary winback calls from Virgin.

Winback calls happen because you left, not because you asked for an unlock code.

Re: Activation

cellphoneuser1 — Sun, 02 Feb 2020 08:32:40 GMT

@darlicious wrote:
@Kez The suggestion about a European trip is an excuse when virgin asks why you need it unlocked so they don't give you the hard sell. Or you pick some exotic location....with no roaming agreements or high rates. The they just think you're getting a local SIM for your vacation.

You don't need an excuse to get the unlock code. There'a no reason to ask for unlocking othe than using the phone on another carrier or to sell it.