topic Autopay not working in Get Support

Autopay not working

Pissedoff1 — Wed, 05 Jan 2022 14:17:53 GMT

Account suspended because autopay did not work. No notification of suspension or problems with credit card. What’s up?

Re: Autopay not working

GR — Sun, 22 Sep 2019 22:22:26 GMT

@Pissedoff1 can you log in and manually add funds to your account?

Re: Autopay not working

ChuckYeah — Sun, 22 Sep 2019 22:26:08 GMT

First if you see the reactivate button in your self serve, click it and try manually loading $1 to your account. This sometimes jumpstarts the renewal process.

If that doesn't work, try the Lost Phone Trick:

Caution! There have been reports that the lost phone trick removes your autopay and may be other rewards for the cycle, please be aware of that before trying this solution.

1. Report your phone lost/stolen in the self service account and logout.
2. Wait 5-10 minutes.
3. Re-login to self serve and report phone found.
4. Reboot your phone. This seems to reset your SIM card and has been known to reactivate your account.

Re: Autopay not working

hairbag1 — Sun, 22 Sep 2019 22:29:14 GMT

When is the plan renewal date ? If the phone is working...just ignore suspension as it'll renew tonight.

Re: Autopay not working

Dunkman — Sun, 22 Sep 2019 23:19:56 GMT

@Pissedoff1

Unfortunately, autopay sometimes fails for no good reason. That is why some regulars actually will manually load the funds a few days before the payment date. Kinda defeats the purpose of autopay, but it is safer.

If you are unable to restart your plan, you could try the suggestions above. If still not working, may need to contact moderator.

Re: Autopay not working

Dylan3 — Mon, 23 Sep 2019 06:41:25 GMT

Try checking if you didnt change your autopay settings or if you didnt disable autopay for the account