topic Re: Issues receiving promotion in Get Support

Issues receiving promotion

melly666 — Wed, 05 Jan 2022 14:17:48 GMT

Hi, there is a current promotio of 5$ off for 8 months, so I ordered my sim card and activated my account today. However, the plan still shows up as 15$/month, and not 10$/month. I know it said that it will take 30 days for the first rebate to be credited, but it does not show in my plan details or anywhere in my account. I am just scared I will not receive the 5$ off promotion. What do I do?

Re: Issues receiving promotion

Staliger — Sun, 02 Feb 2020 04:59:16 GMT

@melly666 wrote:
Hi, there is a current promotio of 5$ off for 8 months, so I ordered my sim card and activated my account today. However, the plan still shows up as 15$/month, and not 10$/month. I know it said that it will take 30 days for the first rebate to be credited, but it does not show in my plan details or anywhere in my account. I am just scared I will not receive the 5$ off promotion. What do I do?

@melly666 Don't worry, you will receive your 5$ off within 30 days, and you have them for 2nd-9th months of service.

Re: Issues receiving promotion

gblackma — Sun, 02 Feb 2020 05:00:13 GMT

@melly666 You will receive the first $5 in your account within 30 days . And the promotion will be applied in months 2 to 9. Providing you don't switch plans and your account is in good standing for the promotional period.

@melly666 wrote:
Hi, there is a current promotio of 5$ off for 8 months, so I ordered my sim card and activated my account today. However, the plan still shows up as 15$/month, and not 10$/month. I know it said that it will take 30 days for the first rebate to be credited, but it does not show in my plan details or anywhere in my account. I am just scared I will not receive the 5$ off promotion. What do I do?

Re: Issues receiving promotion

Jb456 — Sun, 02 Feb 2020 05:00:17 GMT

Up to 30 days as per terms of promotion.

This offer is availble for a limited time as of January 20th 2020 12:00AM ET
Eligible customers will receive a credit for months 2-9, then resume paying full price from month 10 and onwards. Credit is non-refundable and non-redeemable for cash.
The first credit will be applied to all eligible accounts within 30 days of activation. Remaining credits will be applied prior to each renewal date.
You will also be able to see the credits you’ve received by logging in to Self-Serve.
If you switch your rate plan, OR fall into a suspend or inactive state while on the promotion, you will no longer be eligible for this promotion.

Re: Issues receiving promotion

computergeek541 — Sun, 02 Feb 2020 05:06:23 GMT

@melly666 wrote:
Hi, there is a current promotio of 5$ off for 8 months, so I ordered my sim card and activated my account today. However, the plan still shows up as 15$/month, and not 10$/month. I know it said that it will take 30 days for the first rebate to be credited, but it does not show in my plan details or anywhere in my account. I am just scared I will not receive the 5$ off promotion. What do I do?

Your account will not shown any indication of this, nor did you have to anything special during the activation. The credits will be placed into your account balance automatically.

Re: Issues receiving promotion

kselmak — Sun, 02 Feb 2020 05:14:05 GMT

@melly666

The promo doesn't actually alter your plan, how they do it is that they credit your account with the amount so that you have to pay 5 less.

If you are on autopay you probably noticed that your account balance is $2, and your plan is not 13 or 23 butt actually 15 or 25.

Welcome to public mobile

Re: Issues receiving promotion

pm-smayer97 — Sun, 02 Feb 2020 12:21:38 GMT

In other words, your plan will always show the full original price and any credits will show up in your payment history...$2 for AutoPay rewards if you are signed up and $5 for the promo, typically posted the day of your renewals, though sometimes earlier, depending on the promo and rules that were announced.

Just watch your Payment History in Self-Serve to see those credits when they come due.

HTH,

Re: Issues receiving promotion

Rif786 — Sun, 02 Feb 2020 13:09:52 GMT

Hi don't worry, the 5$ promo will be applied within 30 days 🙂 Have a nice day!

Re: Issues receiving promotion

melly666 — Sun, 02 Feb 2020 18:30:47 GMT

Thank you very much! Your answer helped and reassured me! 🙂

Re: Issues receiving promotion

gblackma — Sun, 02 Feb 2020 18:32:08 GMT

You are welcome @melly666 . Glad that we could help you . Enjoy your day. Welcome to PM.

@melly666 wrote:
Thank you very much! Your answer helped and reassured me! 🙂

Re: Issues receiving promotion

melly666 — Sun, 02 Feb 2020 18:36:39 GMT

I wanted to thank each of you individually for taking the time to answer but I don't seem to be able to! So thank you very much: @gblackma @Rif786 @pm-smayer97 @kselmak @computergeek541 @Jb456 @Staliger 🙂

Re: Issues receiving promotion

gblackma — Sun, 02 Feb 2020 18:41:50 GMT

Thanks @melly666 it's not required but much appreciated. Nice to see that old school manners haven't disappeared like cursive writing.

@melly666 wrote:
I wanted to thank each of you individually for taking the time to answer but I don't seem to be able to! So thank you very much: @gblackma @Rif786 @pm-smayer97 @kselmak @computergeek541 @Jb456 @Staliger 🙂

Re: Issues receiving promotion

AdamLove — Sun, 02 Feb 2020 21:02:27 GMT

It can take a few days.....