topic Re: Porting Issue in Get Support

Porting Issue

Dongsam — Wed, 05 Jan 2022 14:17:46 GMT

Anyone I cant seem to port my Koodo Prepaid number to my new PM account. I keep getting an error that my number is not available for porting. Help please.

Re: Porting Issue

Jb456 — Sun, 02 Feb 2020 04:38:17 GMT

Koode prepaid ports require the moderators.

Or private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Issue

gblackma — Sun, 02 Feb 2020 04:39:00 GMT

@Dongsam to port a Koodo prepaid you need to contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)

@Dongsam wrote:
Anyone I cant seem to port my Koodo Prepaid number to my new PM account. I keep getting an error that my number is not available for porting. Help please.

Re: Porting Issue

computergeek541 — Sun, 02 Feb 2020 04:55:31 GMT

@Dongsam wrote:
Anyone I cant seem to port my Koodo Prepaid number to my new PM account. I keep getting an error that my number is not available for porting. Help please.

Make sure that you have your Koodo account number ready to provide to the moderator. Don't bother with IMEI or Koodo account PIN.

Re: Porting Issue

Dongsam — Sat, 08 Feb 2020 00:55:16 GMT

i dont understand why make the porting so complicated.

Re: Porting Issue

gblackma — Sat, 08 Feb 2020 01:04:00 GMT

@Dongsam , it has to do with Koodo and PM sharing the same infrastructure.

@Dongsam wrote:
i dont understand why make the porting so complicated.

Re: Porting Issue

Dongsam — Sat, 08 Feb 2020 01:07:26 GMT

its such a pain to port a number when you have Koodo number. why not automate it it would make it user/customer friendly rather than contacting a forum moderator.

Re: Porting Issue

gblackma — Sat, 08 Feb 2020 01:16:57 GMT

@Dongsam , if you are having problems contacting a moderator!, use this link to contact them directly through private message https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Issue

computergeek541 — Sat, 08 Feb 2020 06:05:23 GMT

@Dongsam wrote:
its such a pain to port a number when you have Koodo number. why not automate it it would make it user/customer friendly rather than contacting a forum moderator.

If it's for a Koodo prepaid account phone number, it's a result in a clash betwen both the Koodo and Public Mobile systems that are closely linked together in some way or another. Public Mobile has not fixed this either because it can't, haven't found the source of this issue, it would be timely or costly to do, or maybe because they just haven't gotten around to it. I wouldn't really call the process complicated, just that you can't proceed with the transfer request request by yourself.