topic Re: Reactivate a SIM card in Get Support

Reactivate a SIM card

SSB2 — Wed, 05 Jan 2022 14:17:21 GMT

I have lost my phone including my SIM card. Can I activate a new card under my account online?

Re: Reactivate a SIM card

Anonymous — Sat, 01 Feb 2020 20:34:07 GMT

@SSB2 wrote:
I have lost my phone including my SIM card. Can I activate a new card under my account online?

Yes. Unlocked, compatible phone. New SIM. Change SIM in self-serve.

Re: Reactivate a SIM card

Jb456 — Sat, 01 Feb 2020 20:34:10 GMT

You sure can. Log into your self serve account and click change sim.

Green arrow on pic

Re: Reactivate a SIM card

will13am — Sat, 01 Feb 2020 20:35:07 GMT

@SSB2 , you can change SIM cards in your account. Just login to the self serve and change SIM card. Enter new SIM card number and that's it. In the mean time, I suggest declaring your phone lost in the account so that the use of the old SIM card is suspended.

Re: Reactivate a SIM card

popping — Sat, 01 Feb 2020 20:35:11 GMT

@SSB2 wrote:
I have lost my phone including my SIM card. Can I activate a new card under my account online?

1. Get a new PM SIM card

2. Login to your self-serve account

3. Click on "Change Sim Card" link on the overview page after login.

Re: Reactivate a SIM card

gblackma — Sat, 01 Feb 2020 20:54:28 GMT

Sorry to hear that @SSB2. You should also consider Changing the passwords of any email address, cancelling qnd changing any credit/ bank cards etc that you may have had associated, loaded onto your cellphone.

@SSB2 wrote:
I have lost my phone including my SIM card. Can I activate a new card under my account online?

Re: Reactivate a SIM card

PAULRANG18 — Sat, 01 Feb 2020 22:18:55 GMT

A sim card can be changed after logging in to self serve overview page. If an issue arises with changing sim, refresh page and try entering info a little later. Hope another phone can be found soon.

Re: Reactivate a SIM card

Tony_Xu — Sat, 01 Feb 2020 22:27:41 GMT

yes, I think so.

Re: Reactivate a SIM card

SSB2 — Sun, 16 Feb 2020 22:04:34 GMT

Thank you for all the help. I have been able to get another phone and new sim card and I am up and running!

Re: Reactivate a SIM card

CannonFodder — Sun, 16 Feb 2020 22:08:17 GMT

@SSB2 Glad you got it all sorted out, and we appreciate you returning to the thread, and updating it, so that others that may run into a similar issue might find the info useful. 👍