topic Re: Phone number not working in Get Support

Phone number not working

Maverick-27_ — Wed, 05 Jan 2022 14:17:14 GMT

I reinstated my account about two weeks ago and have just tried to call my number and

Re: Phone number not working

CannonFodder — Sat, 01 Feb 2020 17:06:15 GMT

You need to edit your post(click the 3 dots in the upper right corner of your post, and hit "Edit"), and take out your phone number..... leaving that out for all to see could have negative results for you.

Re: Phone number not working

Dunkman — Sat, 01 Feb 2020 17:06:36 GMT

@Maverick-27_

Please remove your phone number from this public website.

More details would be helpful.

Is your account status active?

Hiw long were you suspended for?

Maybe try rebooting phone.

Re: Phone number not working

geopublic — Sat, 01 Feb 2020 17:07:24 GMT

@Maverick-27_ Edit you post and remove your phone number because this is a public forum.

Dial 611 from your phone is your account suspended? If yes, access selfserve and hit the reactivate button.

If you still need help submit a ticket to PM.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Phone number not working

popping — Sat, 01 Feb 2020 17:41:36 GMT

@Maverick-27_ wrote:
I reinstated my account about two weeks ago and have just tried to call my number and

You account may not be provisioned correctly after reactivated your account after suspension.

If you account status is active, adding $1 to account may trigger PM server to provision your account again. The $1 will stay in your account as available fund to be used at your next renewal.

Re: Phone number not working

Maverick-27_ — Sat, 01 Feb 2020 17:52:10 GMT

My account is active!

im in Florida and I'm trying to call my cell number from my house phone in Florida

should it not automatically go to voicemail if I call my cell number?

Re: Phone number not working

gblackma — Sat, 01 Feb 2020 17:57:14 GMT

@Maverick-27_ did you add a roaming add on to your plan? No, you need the add on. Depending upon the callers phone settings, the number may show up on your phone.

@Maverick-27_ wrote:
My account is active!
im in Florida and I'm trying to call my cell number from my house phone in Florida
should it not automatically go to voicemail if I call my cell number?

Re: Phone number not working

Anonymous — Sat, 01 Feb 2020 17:56:59 GMT

@Maverick-27_ wrote:
My account is active!
im in Florida and I'm trying to call my cell number from my house phone in Florida
should it not automatically go to voicemail if I call my cell number?

Do you have your phone with the PM SIM in it with you? Did you try the dollar idea mentioned?

Re: Phone number not working

Dunkman — Sat, 01 Feb 2020 17:57:01 GMT

@Maverick-27_

@Maverick-27_ wrote:
My account is active!
im in Florida and I'm trying to call my cell number from my house phone in Florida
should it not automatically go to voicemail if I call my cell number?

Did you purchase the 10 day US roaming add on for your phone? Is your cell phone in Canada or USA?

Not sure what exactly happens with your cell number when you are away out of country. Unavailable message or voice mail?

Re: Phone number not working

Maverick-27_ — Sat, 01 Feb 2020 17:59:12 GMT

Why do I need an add on for the States in order to receive voicemails on my account in Canada?

so I'm paying to have a number in Canada that no one can reach to leave me a message? That makes no sense!!!!!!!!

Re: Phone number not working

Maverick-27_ — Sat, 01 Feb 2020 18:00:17 GMT

I could find howto pay $1 as my account is on autopay!

Re: Phone number not working

Maverick-27_ — Sat, 01 Feb 2020 18:01:05 GMT

Yes I have a pm SIM card, phone worked perfectly inCanada

Re: Phone number not working

Anonymous — Sat, 01 Feb 2020 18:01:08 GMT

@Maverick-27_ wrote:
Why do I need an add on for the States in order to receive voicemails on my account in Canada?
so I'm paying to have a number in Canada that no one can reach to leave me a message? That makes no sense!!!!!!!!

You don't need an add-on if you don't wish to use your phone in the states. But do you have it with you? Did you try the $1 idea?

Re: Phone number not working

Maverick-27_ — Sat, 01 Feb 2020 18:02:51 GMT

Yes phone is with me I the states, I'm sending these messages from my phone!

Re: Phone number not working

Anonymous — Sat, 01 Feb 2020 18:03:19 GMT

@Maverick-27_ wrote:
I could find howto pay $1 as my account is on autopay!

It's a bit of a trick to possibly reset your account. Go into make a payment and choose your own amount to pay. Not the amount due or a set amount. Just a dollar.

Re: Phone number not working

gblackma — Sat, 01 Feb 2020 18:09:25 GMT

@Maverick-27_ Sorry, I misunderstood. Did you leave your phone in Canada, and are you asking us to help you retrieve your voicemails in the USA ?

@Maverick-27_ wrote:
Why do I need an add on for the States in order to receive voicemails on my account in Canada?
so I'm paying to have a number in Canada that no one can reach to leave me a message? That makes no sense!!!!!!!!

Re: Phone number not working

popping — Sat, 01 Feb 2020 18:06:33 GMT

@Maverick-27_ wrote:
I could find howto pay $1 as my account is on autopay!

Click the "Make a Payment" from your overview page after login.

Then, just add $1 to your account.

Re: Phone number not working

Maverick-27_ — Sat, 01 Feb 2020 18:09:30 GMT

Figured out howtomake the $1.00 payment suggested and nothing has changed!!!

Re: Phone number not working

Anonymous — Sat, 01 Feb 2020 18:14:29 GMT

@Maverick-27_ wrote:
Figured out howtomake the $1.00 payment suggested and nothing has changed!!!

Is your phone in airplane mode? Turn off airplane mode and restart the phone. Then watch for it connecting to either AT&T or T-Mobile. See if anything changes. You won't get charged anything. You might even get your test call from your house phone.

Re: Phone number not working

popping — Sat, 01 Feb 2020 18:14:45 GMT

@Maverick-27_ wrote:
Figured out howtomake the $1.00 payment suggested and nothing has changed!!!

It is time to create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.