topic Re: Mod PM me in Get Support

Mod PM me

Jeffreypiercey — Wed, 05 Jan 2022 14:17:08 GMT

Could a mod PM me please.

I successfully ported my wifes phone number. But mine can now text and make calls but I cannot recieve them. It's been about 12 hours. Calls to me go straight to old voicemail.

Thanks

Re: Mod PM me

Jb456 — Sat, 01 Feb 2020 10:54:51 GMT

Or via private message

.https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mod PM me

Jeffreypiercey — Sat, 01 Feb 2020 10:56:51 GMT

Thanks

Re: Mod PM me

Jb456 — Sat, 01 Feb 2020 11:02:31 GMT

No problem. You can open a ticket with them but please take note that it's likely your old provider has not released you number to public mobile as of yet it could take up to 24 hours for a port to complete. You'll receive a text once port is complete. But in interim no harm in contacting moderators.

Re: Mod PM me

Jeffreypiercey — Sat, 01 Feb 2020 11:01:58 GMT

Ok thanks again. I'll be patient.

Re: Mod PM me

will13am — Sat, 01 Feb 2020 13:10:03 GMT

@Jeffreypiercey wrote:
Ok thanks again. I'll be patient.

Is this a wireless port? They take between 30 minutes and 2 hours. Landline ports take up to 48 hours.

Re: Mod PM me

Jeffreypiercey — Sat, 01 Feb 2020 15:49:23 GMT

It's wireless. The first of 2 numbers I ported over from virgin was done in about 20mins. Mine seems to be stalled

Re: Mod PM me

gblackma — Sat, 01 Feb 2020 15:55:39 GMT

@Jeffreypiercey , do as @Jb456 recommended and contact the moderators. Your port may be stuck.

@Jeffreypiercey wrote:
It's wireless. The first of 2 numbers I ported over from virgin was done in about 20mins. Mine seems to be stalled

Re: Mod PM me

mimmo — Sat, 01 Feb 2020 16:38:36 GMT

@Jeffreypiercey your old virgin sim should still work until the port comletes. Pop that into your phone or an old spare one.

Re: Mod PM me

Jeffreypiercey — Sat, 01 Feb 2020 17:43:45 GMT

Thanks for all the replies a mod put it through again. All is well and working.

Re: Mod PM me

gblackma — Sat, 01 Feb 2020 17:45:43 GMT

You are welcome @Jeffreypiercey . Glad that we could help you. Have a great weekend .

@Jeffreypiercey wrote:
Thanks for all the replies a mod put it through again. All is well and working.

Re: Mod PM me

Jb456 — Sat, 01 Feb 2020 17:56:21 GMT

@Jeffreypiercey wrote:
Thanks for all the replies a mod put it through again. All is well and working.

Great! Welcome to Public Mobile 🙂