topic Re: Error processing and now can start again with SIM in Get Support

Error processing and now can start again with SIM

mw311 — Wed, 05 Jan 2022 14:16:57 GMT

I was signing up for the first time with a new SIM. I choose new number because I have to go through the port from Koodo to public mobile. I had set up AutoPay with my credit cards and it spun a long time and then gave an error. When I try to start again the SIM says it's invalid. I got a couple of text messages from public mobile with my pin and rewards feedback. With the SIM in the phone is shows Public Mobile and I can send a text to someone. I can't login to my account.

Re: Error processing and now can start again with SIM

gblackma — Sat, 01 Feb 2020 01:35:15 GMT

@mw311 means that your account was set up. Wait 50 minutes, clear your browser, go to incognito/private mode and try to log into your my account again. Welcome to PM. If this doesn't work for you, contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen .This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

@mw311 wrote:
I was signing up for the first time with a new SIM. I choose new number because I have to go through the port from Koodo to public mobile. I had set up AutoPay with my credit cards and it spun a long time and then gave an error. When I try to start again the SIM says it's invalid. I got a couple of text messages from public mobile with my pin and rewards feedback. With the SIM in the phone is shows Public Mobile and I can send a text to someone. I can't login to my account.

Re: Error processing and now can start again with SIM

Jb456 — Sat, 01 Feb 2020 01:34:58 GMT

Sounds like you're sim actually activated.

Check your credit card if you were charged. If you were welcome to Public Mobile 🙂.

Test phone if you can call in/out , text, MMS pic text and if data works.

Check if you're self serve account activated at same time. Try logging in.

You may have to create the account again and you can do so by link below.

https://selfserve.publicmobile.ca/self-registration/

In your account you can start the port process if it's Koodo postpaid.

If it's Koodo prepaid you have to contact moderators.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error processing and now can start again with SIM

mw311 — Sat, 01 Feb 2020 01:35:23 GMT

I'll try logging in again. I have multiple browsers.

The rest I've already done getting to here.

At what point can I ask to have my koodo number ported?

Re: Error processing and now can start again with SIM

gblackma — Sat, 01 Feb 2020 01:36:42 GMT

Is your Koodo account a prepaid one?

@mw311 wrote:
I'll try logging in again. I have multiple browsers.
The rest I've already done getting to here.
At what point can I ask to have my koodo number ported?

Re: Error processing and now can start again with SIM

geopublic — Sat, 01 Feb 2020 01:39:14 GMT

@mw311 wrote:
I was signing up for the first time with a new SIM. I choose new number because I have to go through the port from Koodo to public mobile. I had set up AutoPay with my credit cards and it spun a long time and then gave an error. When I try to start again the SIM says it's invalid. I got a couple of text messages from public mobile with my pin and rewards feedback. With the SIM in the phone is shows Public Mobile and I can send a text to someone. I can't login to my account.

@mw311 Click here to register your selfserve account. If that doesn't work try the password reset link. If you are still having issues then contact PM for help.

Re: Error processing and now can start again with SIM

mw311 — Sat, 01 Feb 2020 01:49:16 GMT

All sorted out. Thanks.

Re: Error processing and now can start again with SIM

gblackma — Sat, 01 Feb 2020 01:58:58 GMT

You are welcome @mw311 . Glad that we could help you. Have a great weekend .

@mw311 wrote:
All sorted out. Thanks.