topic Re: Purchased US roaming add-on but it's now showing up - HELP in Get Support

Purchased US roaming add-on but it's now showing up - HELP

bpk2019 — Wed, 05 Jan 2022 14:16:36 GMT

I purchased the US roaming add-on using the two-step process that everybody describes. The funds were added, the add-on was bought, and my payment history clearly shows that the $15 was removed from my account. The problem is that the US roaming add-on is NOT showing up under "My Data and Add-Ons." We are travelling tomorrow. Please help.

Re: Purchased US roaming add-on but it's now showing up - HELP

Anonymous — Fri, 31 Jan 2020 17:07:43 GMT

@bpk2019 wrote:
I purchased the US roaming add-on using the two-step process that everybody describes. The funds were added, the add-on was bought, and my payment history clearly shows that the $15 was removed from my account. The problem is that the US roaming add-on is NOT showing up under "My Data and Add-Ons." We are travelling tomorrow. Please help.

Have a look under Plan Details.

Re: Purchased US roaming add-on but it's now showing up - HELP

Staliger — Fri, 31 Jan 2020 17:12:16 GMT

@bpk2019 wrote:
I purchased the US roaming add-on using the two-step process that everybody describes. The funds were added, the add-on was bought, and my payment history clearly shows that the $15 was removed from my account. The problem is that the US roaming add-on is NOT showing up under "My Data and Add-Ons." We are travelling tomorrow. Please help.

@bpk2019 if it is still not there as @Anonymous adviced, contact moderators who can help: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased US roaming add-on but it's now showing up - HELP

srlawren — Fri, 31 Jan 2020 17:16:17 GMT

@Anonymous wrote:
Have a look under Plan Details.

@bpk2019 this is the correct guidance from @Anonymous if you purchased either the US Roaming Talk or US Roaming Texting 10-day add-on (or both). The US Roaming data add-on(s) should show on your overview page however.

EDIT: click on Plans and Add-ons tab, and look in the My add-ons section, as shown below:

Re: Purchased US roaming add-on but it's now showing up - HELP

gblackma — Fri, 31 Jan 2020 17:13:52 GMT

@bpk2019 If you did as @Anonymous said and still haven't found it. Then contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)

Re: Purchased US roaming add-on but it's now showing up - HELP

Anonymous — Fri, 31 Jan 2020 17:14:50 GMT

@srlawren wrote:
@Anonymous wrote:
Have a look under Plan Details.
@bpk2019 this is the correct guidance from @Anonymous if you purchased either the US Roaming Talk or US Roaming Texting 10-day add-on (or both). The US Roaming data add-on(s) should show on your overview page however.

It kinda makes sense. Talk and text are unlimited so why have them in the counter area. Data is counted so it appears there.

At least that was my experience with text and data. Text wasn't in the counter area.

Re: Purchased US roaming add-on but it's now showing up - HELP

Daps — Fri, 31 Jan 2020 17:32:32 GMT

It makes perfect sense. If it's found in your plan and add-ons, it doesn't have to show up on your overview landing page.

Re: Purchased US roaming add-on but it's now showing up - HELP

bpk2019 — Fri, 31 Jan 2020 18:34:52 GMT

Thanks everyone. As the first reply suggested, the confirmation was under "plan details." I was expecting some sort of confirmation on the main page, but I'm relieved to see the roaming add-on appear under plan details. Have a great weekend all!

Re: Purchased US roaming add-on but it's now showing up - HELP

gblackma — Fri, 31 Jan 2020 18:37:54 GMT

You are welcome @bpk2019 . Glad that we could help you . You have a great one too.

@bpk2019 wrote:
Thanks everyone. As the first reply suggested, the confirmation was under "plan details." I was expecting some sort of confirmation on the main page, but I'm relieved to see the roaming add-on appear under plan details. Have a great weekend all!