topic Re: Self-serve in Get Support

Self-serve

lukipuki123 — Wed, 05 Jan 2022 14:16:03 GMT

My account got deactivated and when I want to login or reset my account to continue my plan it only says that the account is locked and I have to wait on community. SIMon bot could not help me either.

Re: Self-serve

gblackma — Fri, 31 Jan 2020 02:56:30 GMT

@lukipuki123 wait for 50 minutes, clear your browser history , go to incognito/private mode and try to log in again. If you get in , manually load the payment and use the reactivate account option.

Which plan are you on?

If this fails, and you need to reactivate your plan tonight. You will either have to go to retailer and buy a voucher , and apply it using 611. Or use a service like recharge.com https://www.recharge.com/en/canada/public-mobile-top-up. Then contact a moderator to reactivate it for you. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket).

@lukipuki123 wrote:
My account got deactivated and when I want to login or reset my account to continue my plan it only says that the account is locked and I have to wait on community. SIMon bot could not help me either.

Re: Self-serve

Jb456 — Fri, 31 Jan 2020 02:52:44 GMT

You would have to contact moderators for assistance. If you're having problems with opening a ticket via SIMon you can private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You could also try dialing 611 from your phone..if it works you can add money if you're on auto-pay or buy a voucher to add funds..only if it works. Likely it will not work since you said account is deactivated.

So contact moderators vis private message.

Re: Self-serve

popping — Fri, 31 Jan 2020 02:59:20 GMT

@lukipuki123

If your account was suspended over 90 days, your account will be closed and cancelled. Your phone number will be returned to the provider who gave you your number.

You can get a new SIM card and activate a new plan.

Re: Self-serve

Jb456 — Fri, 31 Jan 2020 03:00:44 GMT

Yes that is true didn't think of that thanks @popping

Re: Self-serve

CannonFodder — Fri, 31 Jan 2020 03:24:16 GMT

@Jb456 wrote:
Yes that is true didn't think of that thanks @popping

That's just it, the OP didn't say WHEN the account got deactivated.....

Re: Self-serve

CannonFodder — Sun, 09 Feb 2020 19:20:31 GMT

And here we are again - checked THIS thread cuz my post got bravo'd, and yup, it's yet ANOTHER thread where the OP has never returned..... 🙄