topic unable to text or call an iphone user on Telus plan in Get Support

unable to text or call an iphone user on Telus plan

Richardb — Wed, 05 Jan 2022 14:15:00 GMT

My wife uses an iphone and has a plan through Telus. If I call her, it goes straight to voice mail and doesn't ring. Texts I send are not received but I get her texts and calls ok. Checked that my number is not blocked, and this is the only contact I have issues with. If I can't resolve this, I will have to change my provider.

Re: unable to text or call an iphone user on Telus plan

gblackma — Thu, 30 Jan 2020 01:20:13 GMT

@Richardb is this happening to all your wife's calls? Or only the ones she receives from you? Could her phone be set to flight mode? Or to foward calls directly to voicemail?

@Richardb wrote:
My wife uses an iphone and has a plan through Telus. If I call her, it goes straight to voice mail and doesn't ring. Texts I send are not received but I get her texts and calls ok. Checked that my number is not blocked, and this is the only contact I have issues with. If I can't resolve this, I will have to change my provider.

Re: unable to text or call an iphone user on Telus plan

scorpio17 — Thu, 30 Jan 2020 01:26:57 GMT

Check your wife’s blacklist on her phone (if available). Maybe she added your number by mistake.

@Richardb wrote:
My wife uses an iphone and has a plan through Telus. If I call her, it goes straight to voice mail and doesn't ring. Texts I send are not received but I get her texts and calls ok. Checked that my number is not blocked, and this is the only contact I have issues with. If I can't resolve this, I will have to change my provider.

Re: unable to text or call an iphone user on Telus plan

Richardb — Thu, 30 Jan 2020 01:30:21 GMT

It only happens from my phone, anyone else can call or text her, no it's not in flight mode, and i'm the only one on public mobile.

Re: unable to text or call an iphone user on Telus plan

CannonFodder — Thu, 30 Jan 2020 01:30:42 GMT

@scorpio17 wrote:
Check your wife’s blacklist on her phone (if available). Maybe she added your number by mistake.

Or maybe it wasn't a mistake! 😉 🤣 Sorry, couldn't help myself....

Re: unable to text or call an iphone user on Telus plan

Richardb — Thu, 30 Jan 2020 01:31:14 GMT

Checked her blocked numbers and my number is not there.

Re: unable to text or call an iphone user on Telus plan

CannonFodder — Thu, 30 Jan 2020 01:33:20 GMT

@Richardb Can we assume, based what you said, that you're not also using an iPhone?

Re: unable to text or call an iphone user on Telus plan

CannonFodder — Thu, 30 Jan 2020 01:38:46 GMT

@Richardb Any chance you're NOT in her contacts list, on her phone, i.e. whenever she's called you, she simply dials your number? I ask, because I just saw a blurb online, in which there's apparently a setting to send calls from people not in your contact list, directly to voicemail.

Re: unable to text or call an iphone user on Telus plan

gblackma — Thu, 30 Jan 2020 01:40:09 GMT

This is weird. @Richardb it's the same company. Is your wife the only one on the Telus network that you have this problem with?

Have your wife contact Telus for help. And you contact a moderatorhere and explain your problem. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

@Richardb wrote:
Checked her blocked numbers and my number is not there.

Re: unable to text or call an iphone user on Telus plan

geopublic — Thu, 30 Jan 2020 02:29:27 GMT

@Richardb From your description it sounds like a configuration issue with your wife's phone. Changing your provider will not resolve the problem.

Re: unable to text or call an iphone user on Telus plan

Richardb — Fri, 31 Jan 2020 00:16:37 GMT

Googled the problem and found a solution, my wife deleted my contact from her iphone, then added it again and restarted her phone. She can now get my texts and calls. Thanks for your suggestions.

Re: unable to text or call an iphone user on Telus plan

Anonymous — Fri, 31 Jan 2020 00:21:37 GMT

@Richardb wrote:
Googled the problem and found a solution, my wife deleted my contact from her iphone, then added it again and restarted her phone. She can now get my texts and calls. Thanks for your suggestions.

Something tripped up in that contact. geopublic nailed it. Maybe refrain from the threats to leave before exhausting all possibilities.

Good of you to find the problem.