topic Re: Set up Self-Serve emails when I am already set up in Get Support

Set up Self-Serve emails when I am already set up

DebbieD — Wed, 05 Jan 2022 14:14:50 GMT

Hi,

I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it properly or is there information missing?

Thanks!

Re: Set up Self-Serve emails when I am already set up

gblackma — Wed, 29 Jan 2020 22:28:45 GMT

Nothing wrong @DebbieD it's an auto email. Gets sent to every new signup.

@DebbieD wrote:
Hi,
I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it properly or is there information missing?
Thanks!

Re: Set up Self-Serve emails when I am already set up

Luddite — Wed, 29 Jan 2020 22:29:32 GMT

@DebbieD Just double check you are able to login to your self serve account. https://selfserve.publicmobile.ca/

If yes, it's just a glitch; that message is intended for customers activating in store.

Re: Set up Self-Serve emails when I am already set up

kselmak — Wed, 29 Jan 2020 22:30:05 GMT

Just ignore it

Re: Set up Self-Serve emails when I am already set up

DebbieD — Wed, 29 Jan 2020 22:30:27 GMT

@gblackma wrote:
Nothing wrong @DebbieD it's an auto email. Gets sent to every new signup.
@DebbieD wrote:
Hi,
I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it properly or is there information missing?
Thanks!

Awsome, thanks for responding so quickly!

Re: Set up Self-Serve emails when I am already set up

DebbieD — Wed, 29 Jan 2020 22:31:39 GMT

@Luddite wrote:
@DebbieD Just double check you are able to login to your self serve account. https://selfserve.publicmobile.ca/
If yes, it's just a glitch; that message is intended for customers activating in store.

Great, thanks! I am able to login...and then I navigate all the tabs to make sure I am not missing anything.

Re: Set up Self-Serve emails when I am already set up

gblackma — Wed, 29 Jan 2020 22:31:59 GMT

You are welcome @DebbieD . Glad that we could help you. Welcome to PM.

@DebbieD wrote:
@gblackma wrote:
Nothing wrong @DebbieD it's an auto email. Gets sent to every new signup.
@DebbieD wrote:
Hi,
I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it properly or is there information missing?
Thanks!

Awsome, thanks for responding so quickly!

Re: Set up Self-Serve emails when I am already set up

DebbieD — Wed, 29 Jan 2020 22:32:16 GMT

@kselmak wrote:
Just ignore it

Will do, thanks!