topic Re: unregisterecd sim card in Get Support

unregisterecd sim card

izzystrucking — Wed, 05 Jan 2022 14:14:48 GMT

got new sim card activated it now unregistered sim card message sim not working in any phonei have on public mobile but other sims work on this phone

Re: unregisterecd sim card

gblackma — Wed, 29 Jan 2020 21:08:01 GMT

@izzystrucking IS your phone unlocked ? Did you recently port your number ? From the provider and SIM that still works in the phone? If you did, your port is still completing itself. Give it time to do so.

@izzystrucking wrote:
got new sim card activated it now unregistered sim card message sim not working in any phonei have on public mobile but other sims work on this phone

Re: unregisterecd sim card

CannonFodder — Wed, 29 Jan 2020 21:05:11 GMT

@izzystrucking Does the phone do ANYTHING with that SIM in it, or do you JUST get that message in any of the phones you've tried it in?

You said "other SIMs work in that phone"..... did you mean other PM SIMs?

Have you checked the account associated with that SIM, online, to see if it shows up as "activated"?

Re: unregisterecd sim card

geopublic — Wed, 29 Jan 2020 21:09:26 GMT

@izzystrucking wrote:
got new sim card activated it now unregistered sim card message sim not working in any phonei have on public mobile but other sims work on this phone

@izzystrucking Your phone might be locked to the previous provider. You must get it unlocked from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

Re: unregisterecd sim card

kselmak — Wed, 29 Jan 2020 21:10:16 GMT

Can you login to your selfserve and see the status?

Did you restart the phone with sim in it?

Do you have access to telus/Koodo phone to test

Re: unregisterecd sim card

CannonFodder — Wed, 29 Jan 2020 21:09:44 GMT

@geopublic wrote:
@izzystrucking Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.

Based on what the OP said, it doesn't SEEM like it would be a locked phone, although the OP could elaborate a bit more, since the details were a bit scarce.....

Re: unregisterecd sim card

XionBunny — Wed, 29 Jan 2020 21:52:51 GMT

Always be thorough with information on the issue you have, it's helpful even post screenshots if you can, with no sensitive information included of course.

Re: unregisterecd sim card

CannonFodder — Sat, 08 Feb 2020 23:59:13 GMT

Only came back to this thread because my post got bravo'd, and get to see it's yet another thread where the OP never returns..... always makes me wonder if the issue got resolved, or they gave up and went with another provider..... 🤔