topic Selfserve username in Get Support

Selfserve username

Neetkaur1998 — Wed, 05 Jan 2022 14:14:41 GMT

I am unable to login my account as i am entering correct username still it is not login

Re: Selfserve username

kselmak — Wed, 29 Jan 2020 19:33:08 GMT

When was the last time you logged in?

When did you open account and where in store or online?

Are you sure that you used that email for login, it may be different from community email.

Can you locate both welcome messages in your inbox

Re: Selfserve username

Luddite — Wed, 29 Jan 2020 19:34:03 GMT

@Neetkaur1998 wrote:
I am unable to login my account as i am entering correct username still it is not login

First, try again using a new incognito browser window (Chrome preferred).

Then, try the account reset function here: https://selfserve.publicmobile.ca/forgot-password/.

If those fail, you will need to submit a ticket. To get a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Re: Selfserve username

gblackma — Wed, 29 Jan 2020 19:34:13 GMT

@Neetkaur1998 your username is the email adress you used to set up the account.

@Neetkaur1998 wrote:
I am unable to login my account as i am entering correct username still it is not login

Re: Selfserve username

Lar — Wed, 29 Jan 2020 19:35:49 GMT

@Neetkaur1998 I guess if all else fails you will need to contact the mods using the ? below right for their help. Response time seems to be very quick lately. Cheers

Re: Selfserve username

kselmak — Wed, 29 Jan 2020 19:38:50 GMT

Did you just create your account?

If you opened in store or selfserve creation failed during registration you will have to register your self serve.https://selfserve.publicmobile.ca/self-registration/

Re: Selfserve username

Johnc2780 — Wed, 29 Jan 2020 22:47:33 GMT

There is a log on for your public mobile account and another logon for the community account. It sounds like you may be trying to go onto the self serve community account and are not able to log on. If so, go back to the public mobile web page and go to "my account". There you will be asked for your email address as the username and your password. The my account will take a moment and will come on. If you are trying to get onto the community account, you will need to register as as a new participant. Itcwill ask you to setca username ( not your email address) and a password. Once done you will be sent an email confirming the registration. Confirm via the email and you'll be a community participant.