topic Re: Didn't get the e-mail for resetting my password in Get Support

Didn't get the e-mail for resetting my password

Bond123 — Wed, 05 Jan 2022 14:14:36 GMT

Didn't get the e-mail for resetting my password.
what can I do?

Re: Didn't get the e-mail for resetting my password

geopublic — Wed, 29 Jan 2020 18:21:55 GMT

@Bond123 wrote:
Didn't get the e-mail for resetting my password.
what can I do?

@Bond123 Check your junk folder, If it's not there try again. If it still doesn''t work then submit a ticket to PM.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Didn't get the e-mail for resetting my password

Bond123 — Wed, 29 Jan 2020 18:30:37 GMT

It is not in junk folder

Re: Didn't get the e-mail for resetting my password

Staliger — Wed, 29 Jan 2020 18:33:44 GMT

@Bond123 wrote:
Didn't get the e-mail for resetting my password.
what can I do?

@Bond123 Click the "?" in lower right side of the page, type "contact moderator", and follow directions. OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Didn't get the e-mail for resetting my password

gblackma — Wed, 29 Jan 2020 18:41:19 GMT

@Bond123 , then follow @geopublic 's advice to contact a moderator.

@Bond123 wrote:
It is not in junk folder